3 Simple Steps for Duncan Toys Warranty Claim

Step 1:

• Retain your original dated sales receipt or digital order confirmation, as Duncan requires this to verify you are the original owner and that the product was purchased from an authorized dealer.

• Inspect the item to ensure the issue is a factory defect in materials or workmanship. Note that the warranty specifically excludes damage from "ground hits," string breaks, or unauthorized modifications.

• Identify your specific model and have the original packaging handy if possible, as the support team may ask for production details found on the box.

Step 2:

• Visit the Support or FAQ section of the official website to review maintenance videos, as many vibration or return issues can be resolved with a quick bearing cleaning or a fresh string.

• Capture high-resolution photos of the yo-yo, focusing on the axle area or any visible structural cracks.

• Prepare a brief description of the failure for example, specifying if the ball-bearing is seized or if the response system is malfunctioning despite proper maintenance.

Step 3:

• Navigate to the contact us portal on the Duncan website to open a support ticket or send a direct inquiry regarding your quality issue.

• Attach your photos and proof of purchase to the digital form to allow the technical team to conduct a preliminary assessment of the claim.

• Wait for a response from a specialist who will provide instructions on whether a replacement part can be mailed or if the unit needs to be returned for a formal inspection.

Duncan Toys Warranty Period:

• 1-year limited manufacturer warranty against defects.