3 Simple Steps for Kyocera Warranty Claim

Step 1:

• Visit the official Kyocera Mobile Registration portal to enter your device's IMEI or Serial Number; this pre-loads your information into the database to make future returns or support requests significantly faster.

• For business users managing multiple units, utilize the "Add Multiple Devices" feature or contact the Business Select team to register your fleet in bulk.

• Confirm that you are the original purchaser and have a digital copy of your sales receipt ready, as this is necessary to confirm the device's history and coverage eligibility.

Step 2:

• Inspect the device for "Voiding Conditions," such as unauthorized modifications, improper repairs, or the installation of third-party operating systems.

• Check for "Excluded Damages," including issues caused by misuse, accidents, or third-party software not originally supplied with the product.

• Visit the official Kyocera Support site to check for the latest software updates; many functional issues can be resolved by ensuring your operating system is current.

Step 3:

• Initiate your claim by visiting the Kyocera Contact Us page to access the Live Chat feature or the online email support form for a real-time response from a care representative.

• For more direct assistance, you can call the dedicated Consumer Support or Business Support lines to speak with a specialist and obtain a Return Merchandise Authorization (RMA).

• Once authorized, you will receive instructions on shipping your device to a repair center or, if eligible, information regarding the Advanced Replacement program to minimize your downtime.

Kyocera Warranty Period:

• Kyocera Mobile offers a standard 2-year limited manufacturer's warranty on most rugged devices, covering defects in materials, workmanship, water intrusion, and battery performance.