There is no need for the registration of your product to have the warranty service, but you ought to complete the form to claim your warranty for a smooth flow. The details, such as personal and product information, have to be submitted.
The barcode sticker on the packaging/box also contains the SKU number and the name of your lighter. The SKU number is composed of three numerals. After the completion of the form, you will receive instructions on packing and shipping, which are sent via email.
A minimum of four weeks or a maximum of six weeks can be taken to process your warranty. You have to fill up the same form to request the warranty service.
The products sold via the official website are qualified to be returned, and the return should be done within the fixed specified time limit, which is thirty days from the shipment date.
You are recommended to keep your products in new condition and in their original packaging for the return; otherwise, you cannot get it done. You will not be able to return or exchange the Butane, PG Solution, and Crystal humidification.
Kindly permit a complete processing duration of two weeks for refund credits and exchange. Any kind of modifications can be made to the exchange and return policy by XIKAR.
Reaching out to XIKAR is simple and convenient. Just complete the provided contact form by providing your name, email address, and a brief message detailing your query or concern.
Apart from the contact form, they offer alternative communication methods tailored to your preferences. You can contact them by phone.
During the warranty process, Xikar may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
If you have trouble contacting Xikar, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
XIKAR takes pride in providing a limited lifetime warranty for its accessories. XIKAR retains the right to repair or replace items at its discretion. Depending on the age and condition of the return, replaced items may be refurbished equivalents. The limited lifetime warranty from XIKAR specifically covers manufacturing defects. This warranty extends to XIKAR lighters, cutters, humidors, travel cases, hygrometers, and ashtrays.
Limited lifetime warranty
The warranty excludes damage from regular wear and tear resulting from normal use. Avoid disassembling your accessory to repair it, as doing so will nullify the warranty coverage. Consumable products, such as butane and humidification, are not included in the XIKAR limited lifetime warranty. Additionally, lighters confiscated by the TSA or any other travel regulatory body are not covered under the XIKAR limited lifetime warranty.
XIKAR stands as the foremost brand in cigar accessories, dedicated to designing and promoting inventive products, including butane lighters, precise cigar-cutting instruments, travel cases, humidors, premium butane fuel, and humidification systems. Renowned for creating the groundbreaking and iconic Xi cutter, XIKAR products are available in numerous retail outlets worldwide. The design of the Xi cutter is safeguarded against replication indefinitely. XIKAR has firmly positioned itself as the premier brand in cigar accessories, and its reputation and success are attributed to various compelling reasons.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Xikar logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Xikar.