The information related to the product and personal details should be provided in the form for a warranty claim or repair. After that, you need to upload three images of the product's front and back, white tag, and damages to the product.
The bag sent for repair must include the repair number. After submitting the repair form, the company will send you an email containing instructions and a form that needs to be printed out.
The repair evaluation time for the item ranges from 7-10 business days upon arrival, and whether it is repaired or not will be decided by the Timbuk2. Registration of your bag helps them to send you assistance.
The standard return policy time period is thirty days, but the holiday return policy may allow consumers to return products until the specified date. Custom products and items marked as Final Sale will not be accepted.
You will receive the refund amount if you have returned the products in perfect, unused condition with all original tags. They don't want you to pay restocking fees for eligible returns.
It takes 7-10 business days for the company to complete the processing of your return. A confirmation email will pop up on your mobile or laptop, intimating that your return process has been completed.
You may want to ask questions related to orders, tracking, returns, exchanges, shipping, spare parts, repairs, promotions, and FAQs; all have been covered on the help center page.
The customer support team can be reached through phone, email, or a form, and they are active on weekdays only.
During the warranty process, Timbuk2 Bags may provide you with one of the following solutions: either a warranty replacement or warranty service during the lifetime warranty period.
Lifetime warranty
400 Alabama St, Suite 201,
San Francisco, CA-94110,
USA.
The warranty remains applicable exclusively when the Timbuk2 product is acquired directly from Timbuk2 or through an Authorized Reseller. It encompasses manufacturing defects in materials and workmanship, regardless of the product's age.
The warranty excludes damages arising from abuse, regular wear and tear, cosmetic issues that don't impact the bag's functionality, and accidental damage. It doesn't cover losses such as damage to or loss of bag contents, loss of use, loss of time, or related expenses. Machine washing bags, unless explicitly designed and stated as washable, may lead to damage not covered by the warranty. Usual wear and tear not covered by the lifetime warranty encompasses changes in color, abrasions, and the general breakdown of materials over time.
Our claim assistance covers all Timbuk2 Bags products, including:
| Product name |
|---|
| Duffel Bags |
| Travel Backpacks |
| Laptop Backpacks |
| Tote Bags |
| Weatherproof Backs |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Timbuk2 Bags logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Timbuk2 Bags.