Making an online registration of your product will extend your guarantee period to 5 years from the standard 2-year guarantee period. You will need to provide the required information in the registration form.
The serial or model number is provided on the guarantee card and beneath each product. The serial or model number is composed of letters and numbers, up to sixteen characters.
External influences, including transport damage, impacts, or damage caused by weather conditions or other natural phenomena, are not covered by the warranty policy.
Parts subject to wear due to the nature and intensity of use, such as pan support, spreaders, caps, and control knobs, are not covered by the warranty scheme.
Your problems will be solved with minimal effort by the customer support team when you provide them with your model, date of purchase, place of purchase, and the issue you are encountering.
There are numerous answers to the questions have been provided in the FAQs section for your convenience.
During the warranty process, PITT Cooking America may provide you with one of the following solutions: either a warranty replacement or warranty service during the 5-year warranty period.
5-year warranty
209 River Road Extension,
Cos Cob, CT-06807,
USA.
Let Warranty Valet assist you in claiming PITT Cooking America warranty hassle-free.
The warranty applies to products bought directly from PITT Cooking or from an officially approved PITT Cooking distributor. PITT Cooking may ask for the warranty and proof of purchase to be included in the warranty request.
The warranty does not cover defects and interruptions arising from various factors, including incorrect positioning or installation, which may result from failure to adhere to the provided installation instructions, handling guidelines, and user manual. It also excludes improper use, such as incorrect operation or overloading. Repairs and adjustments performed by service organizations not trained or authorized by PITT Cooking, as well as the use of non-OEM parts and accessories not approved by PITT Cooking, are excluded from the warranty. Additionally, failure to carry out maintenance and cleaning operations according to the manual is also excluded from warranty coverage.
Our claim assistance covers all PITT Cooking America products, including:
| Product name |
|---|
| Burners |
| Control Knobs |
| Wok Rings |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of PITT Cooking America logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of PITT Cooking America.