For the warranty claim process, you must first furnish valid proof of purchase, which can be either an order number or a sales invoice if you bought the product directly from Wyze. If you purchased the product from an authorized retailer, you should provide a dated sales receipt that includes a description of the product and the price paid. Additionally, you will be required to provide a description of the issues you are experiencing with your product in the Support Ticket Form.
Wyze may request that you return your product for inspection as part of the warranty claim process. Wyze will furnish you with a prepaid shipping label and specific return instructions, and it is essential to consent to Wyze's return shipping guidelines.
Wyze does not bear responsibility for the return shipment of the product. Additionally, Wyze is not under any warranty obligations concerning such returned products.
All products must be returned within thirty days from the date of the purchase. Your products will not be accepted if you have received the products from other retailers.
The products should be in their original condition, complete with all original cards, adapters, documentation, accessories, and packaging. You will receive an email notification as soon as Wyze has received and processed your return.
The Help Center is geared up to answer your questions linked to products, services, orders, returns, and warranty and you can have a glimpse of the Wyze account creation steps.
Creating an account will give you the latest discounts, product updates, tips, and tricks and you are allowed to unsubscribe at any time. You will get to know about their FAQs and troubleshooting of the orders.
All warranty claims are contingent upon adherence to the official Return Policy and Limited Warranty Terms.
During the warranty process, Wyze may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
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If you have trouble contacting Wyze, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
Wyze provides a warranty to the original product owner, guaranteeing that the product will be free from defects in materials and workmanship for a period of one year from the date of purchase from Wyze or an authorized retailer. In the event of a defect, Wyze has the sole discretion to either replace the defective product or component, or accept the return of the product and refund the original purchaser's payment through the original payment method, as a Wyze store credit, or as a gift card. This warranty is non-transferable and is applicable exclusively to the original purchaser. Additionally, Wyze offers a separate warranty for the Wyze Bulb White, assuring the original owner that it will be free from defects in materials and workmanship and will provide guaranteed performance for a period of three years, based on usage of up to three hours per day, from the date of purchase from Wyze or an authorized retailer.
1-year warranty for most of the products
3-year warranty on Wyze bulb white
This warranty does not cover the following products: those submitted after the original warranty period has expired, product issues that are not related to quality, products lacking valid proof of purchase, products physically located outside of the USA or Canada, products acquired from unauthorized retailers, lost or stolen products, products received as part of a Wyze giveaway, donation, promotion, or as free samples, products that have undergone repair attempts by unauthorized individuals, products exposed to conditions such as falls, extreme temperatures, water, or other situations contrary to the Wyze documentation, and end-of-life products, including Wyze Sense v1. It's important to note that this warranty also excludes any contents or valuables stored within the Wyze product.
Wyze, also recognized as Wyze Labs, Inc., is a U.S. company headquartered in Seattle, Washington. They are renowned for their expertise in smart home products and wireless cameras. This innovative venture was established by former Amazon employees, and its official incorporation date is July 19, 2017. The company was founded by four co-founders: CEO Yun Zhang, CPO Dongsheng Song, CMO Dave Crosby, and Elana Fishman. In a recent announcement, Wyze declared 2023 as the "year of the camera" and has already introduced three new camera models as of March 2nd, 2023.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Wyze logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Wyze.