3 Simple Steps for Cree Lighting Warranty Claim:

Step 1:

  • Cree Lighting employs distinct methods for warranty claims in the commercial and light bulb support categories, even though the required details for both processes remain the same.

  • Your prominent details like name, contact email and number, warranty info and replacement shipping address are needed to submit a claim. Warranty request can be initiated by this process.

  • Please attach any documentation, whether it includes photos of failed or damaged products to make warranty claim.

Step 2:

  • The claiming party must notify the seller in writing within sixty days after discovering defects in the product, and they have to provide proof of purchase, which may be an invoice, and comply with the seller's other warranty requirements to proceed with the warranty request.

  • This limited warranty can only be transferred by the original end-user purchaser when it is associated with the sale of the location where the Product was initially installed.

  • Simply review their terms and conditions on their website to gain a deeper understanding of their warranty policies.

Step 3:

  • Their team of approachable expert customer team representatives is here to assist you in getting started. Receive monthly updates and valuable insights directly to your inbox.

  • You will be asked to explain your project and how you learned about them, in addition to the standard details you provided when submitting a warranty claim.

  • During the warranty process, Cree Lighting may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.

Email Support


For further info, Kindly Get in touch with them via this email.

Phone Number


Mon-Fri: 8am - 5pm (CT)

Chat or Submit a Claim

If you have trouble contacting Cree Lighting, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!

Useful Links:

What is covered under the Cree Lighting Warranty?

This limited warranty is applicable to any Cree Lighting branded LED lighting fixture that includes a fixed-duration limited warranty. Cree Lighting assures that its products will be devoid of material and workmanship defects starting from the original purchase date by the buyer. If the buyer is an authorized distributor of the Seller, they may transfer their rights under this limited warranty to the original end-user purchaser of the Product. However, this transfer is contingent upon the Product being resold by the distributor in new condition and its original packaging, either directly or indirectly through a contractor.

  • 1-year limited warranty on custom colors

  • 5-year limited warranty on all SmartCast® Technology components

  • 10-year limited warranty on all mechanical components except LED drivers

What is NOT covered under the Cree Lighting Warranty?

This limited warranty does not cover any loss or damage to the Product resulting from various factors, including negligence, abuse, misuse, mishandling, improper installation, storage, or maintenance. It also excludes damage caused by events such as natural disasters or acts of God, vandalism, civil disturbances, power surges, improper power supply, electrical current fluctuations, corrosive environmental conditions (including excessive saltwater exposure in coastal areas), induced vibration, harmonic oscillation, or resonance due to air currents around the Product. Alterations, accidents, failure to adhere to the installation, operation, maintenance, or environmental requirements outlined in the Seller's relevant Spec Sheet or installation instructions, as well as those in applicable electrical codes, are also not covered. Additionally, any improper servicing of the Product carried out by someone other than the Seller or its authorized service provider renders this limited warranty void. It's important to note that this limited warranty becomes void if the Product is used for a purpose other than its intended design or if the Product is uninstalled from its original installation site and relocated to a new installation site.

About Cree Lighting

Cree Lighting is a trailblazer in LED lighting, boasting a rich history and extensive expertise. Over the past two decades, their leadership has been characterized by their ability to transform innovation into top-tier industry solutions. This is a testament to their proficiency in advanced optical control, color precision, user-friendly controls, and the consistent quality of the products.

Products of Cree Lighting

Smart Controllers Smart Cameras Troffers Lamps Vapor Tights Downlights Candelabras Poles Tenons Brackets Wall Mounts

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Cree Lighting logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Cree Lighting.