3 Simple Steps for Cree Lighting Warranty Claim

Step 1:

  • Cree Lighting employs distinct methods for warranty claims in the commercial and light bulb support categories, even though the required details for both processes remain the same.

  • Your prominent details like name, contact email and number, warranty info and replacement shipping address are needed to submit a claim. Warranty request can be initiated by this process.

  • Please attach any documentation, whether it includes photos of failed or damaged products to make warranty claim.

Step 2:

  • The claiming party must notify the seller in writing within sixty days after discovering defects in the product, and they have to provide proof of purchase, which may be an invoice, and comply with the seller's other warranty requirements to proceed with the warranty request.

  • This limited warranty can only be transferred by the original end-user purchaser when it is associated with the sale of the location where the Product was initially installed.

  • Simply review their terms and conditions on their website to gain a deeper understanding of their warranty policies.

Step 3:

  • Their team of approachable expert customer team representatives is here to assist you in getting started. Receive monthly updates and valuable insights directly to your inbox.

  • You will be asked to explain your project and how you learned about them, in addition to the standard details you provided when submitting a warranty claim.

Cree Lighting Warranty Period:

  • 1-year limited warranty on custom colors

  • 5-year limited warranty on all SmartCast® Technology components

  • 10-year limited warranty on all mechanical components except LED drivers

How to claim Cree Lighting Warranty

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Cree Lighting Contact Information:

Email Support

[email protected]

Phone Number

+1-800-236-6800

Mon-Fri: 8am - 5pm (CT)

Contact Address

9201 Washington Avenue,
Racine, Wisconsin-53406,
USA.

  • Chat or Submit a Claim

    Let Warranty Valet assist you in claiming Cree Lighting warranty hassle-free.

What is covered under the Cree Lighting Warranty?

Cree Lighting warranty policy not applies to:

  • This limited warranty applies to any Cree Lighting-branded LED lighting fixture that includes a fixed-duration limited warranty.
  • Cree Lighting guarantees its products will be free of material and workmanship defects from the original purchase date by the buyer.
  • If the buyer is an authorized distributor of the Seller, they may transfer their rights under this limited warranty to the original end-user purchaser of the product.
  • The warranty transfer is contingent upon the product being resold by the distributor in new condition and its original packaging.
  • The product can be resold directly or indirectly through a contractor to the end-user purchaser.

What is NOT covered under the Cree Lighting Warranty?

Cree Lighting warranty policy applies to:

  • This limited warranty does not cover any loss or damage to the product resulting from negligence, abuse, misuse, mishandling, improper installation, storage, or maintenance.
  • Damage caused by natural disasters or acts of God, vandalism, or civil disturbances is excluded.
  • Issues arising from power surges, improper power supply, or electrical current fluctuations are not covered.
  • The warranty excludes damage caused by corrosive environmental conditions, such as excessive saltwater exposure in coastal areas.
  • Damage from induced vibration, harmonic oscillation, or resonance due to air currents around the product is not covered.
  • Alterations, accidents, or failure to follow installation, operation, maintenance, or environmental requirements outlined in the Seller's Spec Sheet or installation instructions void the warranty.
  • Failure to adhere to applicable electrical codes also voids the warranty.
  • Improper servicing of the product by anyone other than the Seller or its authorized service provider renders the warranty void.
  • The warranty becomes void if the product is used for a purpose other than its intended design.
  • Relocating the product from its original installation site to a new installation site voids the warranty. Product carried out by someone other than the Seller or its authorized service provider renders this limited warranty void. It's important to note that this limited warranty becomes void if the Product is used for a purpose other than its intended design or if the Product is uninstalled from its original installation site and relocated to a new installation site.

Products of Cree Lighting:

Our claim assistance covers all Cree Lighting products, including:

Product name
Smart Controllers
Smart Cameras
Troffers
Lamps
Vapor Tights
Downlights
Candelabras
Poles
Tenons
Brackets
Wall Mounts

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Cree Lighting logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Cree Lighting.