• 18 Jan, 2024

The given instructions will lead you to claim the warranty for Wüsthof products.

3 Simple Steps for Wüsthof Warranty Claim:

Step 1:

  • Wüsthof wants customers, who are approaching them to initiate the warranty claim, to fill out the form. The form contains fields such as name, email, home address, photo uploading, and a box for typing the message.

  • The buyers ought to incur the cost of sending back the products to the seller with the proof of purchase included. However, there is no additional charge for repair, replacement, or refund.

Step 2:

  • The refund policy is applicable to products returned within thirty days from the purchase date, irrespective of any reason. The safety packaging of the products is in the customers' hands.

  • You cannot return opened or used items without seals and packaging still in place. Please note that shipping costs cannot be refunded.

Step 3:

  • From 3 to 10 business days following the receipt of the items, a notification will be sent to you with information on crediting the refund amount to your bank account or credit card.

  • It is advisable to opt for a registered and trackable method when returning shipments, and it's important to acknowledge that Wüsthof assumes no responsibility for any lost returns.

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    Warranty Now

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Email Support

support@fackelmann.com.au

For further info, Kindly Get in touch with them via this email.

Phone Number

+61 1800 709 714

Place a call to get more support for warranty claim

Contact Address

90B Euston Road,
Alexandria, NSW-2015,
Australia.

What is covered under the Wüsthof Warranty?

WÜSTHOF knives are covered by guarantees that are irremovable under the Australian Consumer Law. Throughout the warranty period, you have the right to receive a replacement or refund in the event of a major failure, along with compensation for any other reasonably foreseeable loss or damage. Additionally, you are entitled to have the goods repaired or replaced if they do not meet acceptable quality standards and the failure does not constitute a major failure.

  • Lifetime Guarantee for most of the products

What is NOT covered under the Wüsthof Warranty?

The warranty does not apply to products damaged as a result of abuse, misuse, or acts of God. It also excludes products that have not been used in accordance with the instructions provided in the guidebooks.

About Wüsthof

Establishing the benchmark in precision-forged knife design and manufacturing since 1814, WÜSTHOF Australia continues its legacy as a family business now in its seventh generation. Currently overseen by Harald Wüsthof and Viola Wüsthof, the company operates with a dedicated team of approximately 350 skilled workers across three state-of-the-art production facilities in Solingen, Germany. Stringent production standards are followed to ensure the highest quality, all while maintaining a commitment to environmental friendliness.

Products of Wüsthof

Bread Knives Steak Knives Paring Knives Kitchen Forks Kitchen Shears

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

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Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Wüsthof logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Wüsthof.