Wüsthof wants customers, who are approaching them to initiate the warranty claim, to fill out the form. The form contains fields such as name, email, home address, photo uploading, and a box for typing the message.
The buyers ought to incur the cost of sending back the products to the seller with the proof of purchase included. However, there is no additional charge for repair, replacement, or refund.
The refund policy is applicable to products returned within thirty days from the purchase date, irrespective of any reason. The safety packaging of the products is in the customers' hands.
You cannot return opened or used items without seals and packaging still in place. Please note that shipping costs cannot be refunded.
From 3 to 10 business days following the receipt of the items, a notification will be sent to you with information on crediting the refund amount to your bank account or credit card.
It is advisable to opt for a registered and trackable method when returning shipments, and it's important to acknowledge that Wüsthof assumes no responsibility for any lost returns.
During the warranty process, Wüsthof may provide you with one of the following solutions: either a warranty replacement or warranty service during the lifetime warranty period.
Lifetime Guarantee for most of the products
90B Euston Road,
Alexandria, NSW-2015,
Australia.
Let Warranty Valet assist you in claiming Wüsthof warranty hassle-free.
WÜSTHOF knives are covered by guarantees that are irremovable under the Australian Consumer Law. Throughout the warranty period, you have the right to receive a replacement or refund in the event of a major failure, along with compensation for any other reasonably foreseeable loss or damage. Additionally, you are entitled to have the goods repaired or replaced if they do not meet acceptable quality standards and the failure does not constitute a major failure.
The warranty does not apply to products damaged as a result of abuse, misuse, or acts of God. It also excludes products that have not been used in accordance with the instructions provided in the guidebooks.
Our claim assistance covers all Wüsthof products, including:
| Product name |
|---|
| Bread Knives |
| Steak Knives |
| Paring Knives |
| Kitchen Forks |
| Kitchen Shears |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Wüsthof logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Wüsthof.