To register a product in WORX Tools and claim warranty, you can follow these steps.
There are two registration methods for Landroid and Power and Garden Tools. The customer support is a one-stop solution for troubles related to both products. You can choose either support for Landroid or tools.
Within thirty days from the date of purchase is the given time period to register your product, and the usage of the machine, whether for DIY or trade purposes, has to be mentioned. Failure in registration leads to the warranty period of products for two years for DIY use.
All registrations should be submitted in the name of an individual. An identification number (BID#) will be sent to you through email once you complete the registration successfully. The identification number is needed for replacement or service for your product.
The original purchasers are qualified to claim the warranty and they can't hand over the warranty to any other persons. With no proof of purchase and testimony of online registration, the warranty cannot be claimed.
Positec will not assume responsibility for any malfunction or defect in the tool if the customer continues to use it after suspecting or discovering a malfunction or defect.
When you are about to call or email them, WORX recommends you to have the model and serial number ready.
The warranty encompasses your WORX DIY, WORX Garden, or WORX Lifestyle tool if it becomes defective due to faulty materials or workmanship within a three-year period from the date of purchase (at their sole discretion). Throughout the warranty duration, WORX will either replace or repair all defective parts at no cost, or repair the products free of charge, or replace the unit with a new or re-conditioned unit, free of charge. The warranty is applicable if the tools have not been used for hire purposes, have not been modified from their original specifications, have not undergone unauthorized repairs, have not been misused, and have not sustained damage from foreign objects, substances, or accidents.
12-month guarantee on battery packs
1-year trade warranty
3-year DIY warranty
10-year guarantee on brushless motors
The warranty excludes components experiencing natural wear and tear due to usage following the operating instructions, damages resulting from intentional or negligent actions, or arising from abnormal storage or working conditions. It also does not cover accessories or attachments. Additionally, the warranty does not extend to accessories provided with the tool.
From the initial launch of the WORX GT in 2007, the commitment to innovation has persisted, addressing common challenges that customers face with tools. Below are some flagship products that embody the WORX brand and highlight our cutting-edge engineering. In 2015, WORX introduced the first-generation Landroid Robotic Lawnmower. The present third-generation Landroid boasts enhanced features, making it more convenient than ever to achieve a perfectly manicured lawn, including app integration and AIA technology. MAKERX represents their collection of portable crafting tools designed to simplify the process of enhancing your craft. What began with a set of 5 tools operated by a hub and 20V battery has evolved into a lineup of 9 tools accompanied by a range of accessories.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of WORX Tools logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of WORX Tools.