Customers are encouraged to reach out to the support team for any inquiries, as TomTom does not have a specific procedure for product registration.
They offer information on apps, drive products, creating accounts, orders, user manuals, tips, general information, and much more.
Having an account with TomTom comes with several benefits. You will have the ability to review your orders, repairs, and past support tickets on the account page.
Addressing software issues can be expedited, and there's no need to send your device in for repair. Therefore, it is always advisable to go through the relevant troubleshooting steps before scheduling a repair.
They assign you a repair number known as a repair number (RMA). Additionally, they provide information about the repair process and send you an email confirmation to acknowledge the booking of the device for repair.
Even if you still have questions and want clarification, feel free to contact the customer service team. They are available to assist you whenever you seek their service.
Kindly visit their official website for more information, or you can entrust your concerns to our warranty valet team, and they will take care of the rest.
During the warranty process, TomTom may provide you with one of the following solutions: either a warranty replacement or warranty service during the 2-year limited warranty period.
2-year limited warranty
90 Whitfield St,
London-W1T 4EZ,
United Kingdom.
TomTom provides a limited warranty ensuring that the Product, acquired either directly from TomTom or through a Reseller, will be free from defects in workmanship and materials under normal use for a period of two years from the date of purchase or until the date you breach any of these Terms and Conditions, whichever is the shorter duration. Within this timeframe, TomTom, at its sole discretion, will either repair or replace the Product without charge for parts or labor. Furthermore, TomTom will cover the transport and/or shipping costs associated with the repair or replacement. If the Product is repaired after the expiration of this period, the repair warranty will conclude six months after the date of repair. It's important to note that this limited warranty is not transferable.
The limited warranty excludes damage resulting from normal wear and tear, unauthorized opening or repair by non-TomTom authorized personnel. It also does not cover damage caused by misuse, exposure to moisture, liquids, proximity, heat, accidents, abuse, non-compliance with supplied instructions, neglect, or misapplication. Physical damage to the Product's surface is not covered by the limited warranty. Additionally, it does not extend to cover any Services, Apps, User Contributed Data, or Third Party Material associated with or installed on the Product, obtained through Services, Apps, or TomTom Websites. Installation, removal, or maintenance costs of the Product are also not covered by the limited warranty.
Our claim assistance covers all TomTom products, including:
| Product name |
|---|
| High-speed dual-charger |
| Compact Car Charger |
| Battery Cable |
| Car Mounting Kit |
| Motorcycle Mount |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of TomTom logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of TomTom.