Step 1:

  • Initiate your warranty claim by contacting the Russell Hobbs customer support team through the online claim form. Provide accurate details such as your personal information, product model, purchase date, and address

  • You can also find quick links for product registration, user manuals, returns, deliveries, and general product inquiries directly from customer support.

  • During the warranty process, Russell Hobbs may provide one of the following solutions: a replacement or repair service. The warranty periods vary depending on the product.

Step 2:

  • Russell Hobbs offers two distinct return policies for small and large kitchen appliances.

  • Under the first policy, you have fourteen days from the date of purchase to return a defective product. For larger appliances, reaching out to customer support is the recommended option.

  • Defective small kitchen appliances can be exchanged, replaced, repaired, or refunded by the manufacturer as long as you follow the provided rules for returns.

Step 3:

  • Registering products purchased within the last 28 days will grant you a wide range of perks.

  • These perks include a one-year extension of the Russell Hobbs warranty from the original warranty period, a 15% discount on your next order, and instant access to start guides and manuals.

  • By entering the model number or product name, you can access manuals before using your products. Additional product-related FAQs are available in the Russell Hobbs warranty claim section.

Russell Hobbs Warranty Period:

  • Russell Hobbs offers a 2-year guarantee on the Inspire Black Coffee Maker, Luna Coffee Maker Copper, Inspire White Coffee Maker, and Inspire White Kettle

Real Experiences with Russell Hobbs Warranty Claims:

Typical Processing Time: Based on real customer experience, the Russell Hobbs warranty process can take 5 to 12 business days from initiation.

Reason for Common Delays: Delays usually happen because of slow processing, complex faults, or unavailable replacement parts. Missing information or poor communication from the customer can also slow things down.

Helpful Tip to make the claim easier: To speed up your Russell Hobbs claim, have your proof of purchase and product model number ready, and provide clear photos or a video of the fault. For troubleshooting, you can try to identify the issue yourself, but be careful, as excessive scale buildup or improper handling can void the warranty.

Required Documents for Your Russell Hobbs Warranty Claims:

  • Valid proof of purchase

  • Image showing the defects

  • Video showing the issue

Russell Hobbs Contact Information:

Email Support

[email protected]

Phone Number

UK:
+44 0345 658 9700

Mon-Fri: 9am - 5pm

Australia:
+61 1800 623 118

New Zealand:
0800 736 776

Contact Address

UK:

Product Care, Green Bank Business Park, Hindley Green, Wigan WN2 4AY

Australia:

Spectrum Brands Australia Pty Ltd, Braeside, Victoria -3195

New Zealand:

Spectrum Brands New Zealand Ltd, P.O. Box 9817, Newmarket

  • Chat or Submit a Claim

    Let Warranty Valet assist you in claiming Russell Hobbs warranty hassle-free.

Useful Links:

What is covered under the Russell Hobbs Warranty?

Russell Hobbs warranty covers:

  • Faulty materials and workmanship
  • The product is installed and used as per the provided instructions

What is NOT covered under the Russell Hobbs Warranty?

Russell Hobbs warranty excludes:

  • Normal wear and tear
  • Accidental damages
  • Consumable parts

Russell Hobbs Warranty FAQs:

What is the Russell Hobbs guarantee?

Russell Hobbs will repair or replace products that are defective within the warranty period, provided the product is used and maintained according to the instructions. Spare parts for the product are covered by a one-year guarantee. This does not affect your statutory rights.

What warranty coverage do spare parts have?

Spare parts, such as filters, grills, or drip trays, come with a separate one-year guarantee, regardless of the main product’s warranty period.

Where can I find the Russell Hobbs product date code?

The date code and model number are located on the underside of your product, on the label.

Products of Russell Hobbs:

Our complete claim assistance covers all Russell Hobbs products, including:

Product name
Coffee Makers
Chester Grind and Brew Filter Coffee Machine
Distinctions Espresso Machine Ocean Blue
Distinctions Espresso Machine Black
Toasters
Stylevia Black 4 Slice Toaster
Luna 2 Slice Toaster
Brontë 2 Slice Toaster Stone
Kettles
Russell Hobbs Calm Kettle
Eden Raspberry Kettle
Airfryer
Russell Hobbs Satisfry 27610 (4.3L) Air Fryer
Express Air Fryer Mini Oven - 20 Litre
Essentials Air Fryer - 3.5 Litre
Clothes Steamers
Steam Genie Aroma
Steam Genie Maestro 2-in-1 Handheld Steamer

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Russell Hobbs logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Russell Hobbs.