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Initiate your warranty claim by contacting the Russell Hobbs customer support team through the online claim form. Provide accurate details such as your personal information, product model, purchase date, and address
You can also find quick links for product registration, user manuals, returns, deliveries, and general product inquiries directly from customer support.
During the warranty process, Russell Hobbs may provide one of the following solutions: a replacement or repair service. The warranty periods vary depending on the product.
Russell Hobbs offers two distinct return policies for small and large kitchen appliances.
Under the first policy, you have fourteen days from the date of purchase to return a defective product. For larger appliances, reaching out to customer support is the recommended option.
Defective small kitchen appliances can be exchanged, replaced, repaired, or refunded by the manufacturer as long as you follow the provided rules for returns.
Registering products purchased within the last 28 days will grant you a wide range of perks.
These perks include a one-year extension of the Russell Hobbs warranty from the original warranty period, a 15% discount on your next order, and instant access to start guides and manuals.
By entering the model number or product name, you can access manuals before using your products. Additional product-related FAQs are available in the Russell Hobbs warranty claim section.
Russell Hobbs offers a 2-year guarantee on the Inspire Black Coffee Maker, Luna Coffee Maker Copper, Inspire White Coffee Maker, and Inspire White Kettle
Typical Processing Time: Based on real customer experience, the Russell Hobbs warranty process can take 5 to 12 business days from initiation.
Reason for Common Delays: Delays usually happen because of slow processing, complex faults, or unavailable replacement parts. Missing information or poor communication from the customer can also slow things down.
Helpful Tip to make the claim easier: To speed up your Russell Hobbs claim, have your proof of purchase and product model number ready, and provide clear photos or a video of the fault. For troubleshooting, you can try to identify the issue yourself, but be careful, as excessive scale buildup or improper handling can void the warranty.
Valid proof of purchase
Image showing the defects
Video showing the issue
Mon-Fri: 9am - 5pm
Australia:Product Care, Green Bank Business Park, Hindley Green, Wigan WN2 4AY
Australia:Spectrum Brands Australia Pty Ltd, Braeside, Victoria -3195
New Zealand:Spectrum Brands New Zealand Ltd, P.O. Box 9817, Newmarket
Let Warranty Valet assist you in claiming Russell Hobbs warranty hassle-free.
Russell Hobbs warranty covers:
Russell Hobbs warranty excludes:
Russell Hobbs will repair or replace products that are defective within the warranty period, provided the product is used and maintained according to the instructions. Spare parts for the product are covered by a one-year guarantee. This does not affect your statutory rights.
Spare parts, such as filters, grills, or drip trays, come with a separate one-year guarantee, regardless of the main product’s warranty period.
The date code and model number are located on the underside of your product, on the label.
Our complete claim assistance covers all Russell Hobbs products, including:
Product name |
---|
Coffee Makers |
Chester Grind and Brew Filter Coffee Machine |
Distinctions Espresso Machine Ocean Blue |
Distinctions Espresso Machine Black |
Toasters |
Stylevia Black 4 Slice Toaster |
Luna 2 Slice Toaster |
Brontë 2 Slice Toaster Stone |
Kettles |
Russell Hobbs Calm Kettle |
Eden Raspberry Kettle |
Airfryer |
Russell Hobbs Satisfry 27610 (4.3L) Air Fryer |
Express Air Fryer Mini Oven - 20 Litre |
Essentials Air Fryer - 3.5 Litre |
Clothes Steamers |
Steam Genie Aroma |
Steam Genie Maestro 2-in-1 Handheld Steamer |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Russell Hobbs logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Russell Hobbs.