You must complete the registration process first by providing your model number, first and last name, and email address. It plays an important role in claiming your product's warranty.
The model number of the product can be found either on the bottom of the box or the product, printed sticker, rating plate, or back of the product.
If they determine that your product might be defective, they will provide you with a postage-paid label for returning the item. Upon receiving and confirming the defect, they will either dispatch a replacement product or refund your money.
You are eligible to return the product when you provide them return authorization number. After receiving the product in its original and unused condition, they will refund your money, subtracting the initial shipping cost. This is applicable when the reason for return is a change of mind.
The above-mentioned two steps are for the products purchased online. They can reject the returned products that were bought from other retailers or resellers. They can provide guidance to simplify the process.
The warranty grants you particular legal entitlements. Your location may afford you additional legal rights that can differ.
To initiate a warranty claim and obtain the contact information for the nearest Wolf Gourmet factory-certified service personnel, kindly reach out to Wolf Gourmet.
Certain states may not permit restrictions on implied warranties or specific limitations on special, incidental, or consequential damages. Therefore, the aforementioned limitations might not be applicable to you.
During the warranty process, Wolf Gourmet may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period. Wolf Gourmet provides a limited lifetime warranty on cookware and cutlery and a 5-year limited warranty on appliances.
Lifetime limited warranty on cookware and cutlery
5-year limited warranty on appliances
4421 Waterfront Drive,
Glen Allen, Virginia-23060,
USA.
The Wolf Gourmet product warranty is specifically applicable to appliances, cookware, and cutlery items. Wolf Gourmet guarantees that appliances are free from defects in materials or workmanship for a defined period starting from the original purchase date. Throughout the warranty duration, your sole recourse is either the repair or replacement of the product or any faulty component, at their discretion. All service conducted by Wolf Gourmet under this warranty must be carried out by Wolf Gourmet factory-certified service unless explicitly sanctioned in advance by Wolf Gourmet, and all service will be offered during standard business hours. The warranty applies solely to the original consumer purchaser or the initial recipient of the gift.
The warranty excludes coverage for wear resulting from regular use, usage contrary to the printed instructions, or damage caused by negligence, accidents, alterations, abuse, misuse, or improper service or repair. It becomes void if the product is utilized for purposes other than residential use or exposed to voltages or waveforms not specified on the rating label. Wolf Gourmet disclaims all claims for special, incidental, and consequential damages arising from a breach of express or implied warranty.
Our claim assistance covers all Wolf Gourmet products, including:
| Product name |
|---|
| Skillets |
| Chef Pans |
| Knives |
| Forks |
| Honing Steels |
| Santoku Knives |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Wolf Gourmet logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Wolf Gourmet.