3 Simple Steps for Caroma Warranty Claim

Step 1:

• Contacting the customer support department is the first step you have to take. The enquiries section is divided into general and warranty, with a common phone number and two distinctive email IDs.

• Your name, email address, phone number, address of residence, preferred contact methods, and query description must be submitted in the form. Finally, you have to attach the files.

Step 2:

• You should have the proof of purchase or handover documentation for new homes, a warranty certificate or equivalent documentation, and your contact details when the warranty claim is made.

• Caroma's products and services are accompanied by guarantees that are irremovable under the ACL (Australian Consumer Law). In the case of major failures with goods, you have the entitlement to opt for either a refund or replacement.
  

• If a failure occurs with the goods or service that doesn't qualify as a major failure, you have the right to request rectification within a reasonable timeframe.

Step 3:

• You will gain a better understanding by reading the answers to the questions in the FAQs section. Please consult that page before reaching out to the staff members at Caroma.

• The Caroma warranty is exclusive to the original owner who purchases the products and is non-transferable.

• During the warranty process, Caroma may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period. The warranty periods are 1, 5, or 20 years.

Caroma Warranty Period:

• 1-year warranty on labour for a replacement product or parts only for Basins, Toilet Suites, Baths - Acrylic and Steel Shell

• 5 years warranty on a replacement product or parts only for Toilet Seats

• 20 years warranty on a replacement product or parts only for Basins, Toilet Suites, and Baths - Acrylic and steel Shell

Real Experiences with Caroma Warranty Claims:

Typical Processing Time: Caroma warranty claims are usually handled within 7–14 business days after submission, but full resolution can take 2–4 weeks depending on inspection, parts availability, and service scheduling.

Reason for Common Delays: Delays commonly occur due to dealer verification requirements, missing proof of purchase, product inspection needs, or checking whether installation and registration details are valid under warranty terms.

Helpful Tip to make the claim easier: Register your product early, keep your invoice and product code ready, and always submit clear photos of the fault to speed up approval and avoid back-and-forth with support.

Required Documents for Your Caroma Warranty Claims:

• Original proof of purchase (invoice/receipt or handover document for new homes)