Before submitting a claim, you might find your query resolved by contacting WIAWG. Simply send them an email for more information.
Their dedicated After-Sales Team strives to respond to all inquiries within 48 hours.
If you need a replacement part, please provide your purchase order number along with a description of the issue.
WIAWG will make arrangements within 48 hours. If an item is out of stock, they will respond with the expected shipping date.
For health reasons, the product must be used according to the provided instructions.
For any other reasons requiring the return of furniture, it must be cleaned, dried, and processed within 90 days of receipt.
90-day warranty
The warranty coverage will commence on the date of purchase, which must be substantiated with a valid proof of purchase. This documentation, such as a receipt or invoice, serves as verification of the purchase date and is essential for activating the warranty.
Not adhering to the assembly instructions will void the warranty. The warranty does not cover damage incurred during installation but does cover damage occurring during transportation. The manufacturer is not responsible for misuse, user-inflicted damage, or loss of parts during the installation process. Additionally, any damage or scratches that occur after the furniture has been used are not covered by the warranty.
Our claim assistance covers all WIAWG Furniture products, including:
| Product name |
|---|
| Coat Racks |
| TV Stands |
| Outdoor Benches |
| Makeup Vanities |
| Furniture |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of WIAWG Furniture logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of WIAWG Furniture.