3 Simple Steps for Wertheim Vacuum Cleaners Warranty Claim:

Step 1:

  • It's important to note that Sauber Vacuum Cleaners do not have a product registration process. To register or file a warranty claim, contacting customer support is a simple procedure that can be initiated by submitting a request.

  • The request form includes fields for email, phone number, name, order inquiry, and subject, along with optional sections like products and file attachments. The warranty period is not standardized for all products; it varies depending on the type of the product.

Step 2:

  • In accordance with the Competition and Consumer Act 2010, choices such as a refund, repair, or exchange are accessible upon presenting proof of purchase or equivalent documents. The specific option chosen is solely determined by the product being returned.

  • Customers wishing to return items due to a change of mind have a thirty-day window from the purchase date to initiate the return at their own expense and qualify for a full refund. Please ensure that the products remain unopened and are still in their original packaging before initiating the return.

  • The Godfreys Support Office in Melbourne is responsible for processing all approved refunds. Their goal is to finalize the refund within seven business days after receiving approval.

Step 3:

  • The Godfreys retail store requires prior written confirmation from the customer service team before accepting returns of products purchased online.

  • Please choose your online purchases carefully, as a refund may not be provided for changes of mind. Repairs, refunds, or exchanges will only be facilitated if the goods are found to be faulty or unsuitable for their intended purpose.

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     with our agent or Raise a Ticket with Warranty Valet® to get hassle-free claim assistance!

Email Support


For further info, Kindly Get in touch with them via this email.

Phone Number

1800 815 270

Mon-Fri: 9am - 5pm(AEST)

Contact Address

PO Box 5445,
Brandon Park VIC-3150,

What is covered under the Wertheim Vacuum Cleaners Warranty?

The warranty takes effect from the date of the original purchase and is not transferable. Please retain the initial proof of purchase for any warranty claims. It is valid only in the country where the cleaner is originally purchased. The warranty is specifically designed for products intended for domestic use.

  • 2-year warranty on Wertheim Evolution Stick Vacuum Cleaner, Wertheim Pro Multi Steamer, Wertheim 7 Series Bagged Vacuum Cleaner

What is NOT covered under the Wertheim Vacuum Cleaners Warranty?

The warranty becomes invalid in instances of misuse or failure to follow the provided instructions. Furthermore, it does not encompass costs associated with replacing product parts due to normal wear and tear, alterations, improper installation, physical abuse, misuse, or accidental damage.

About Wertheim Vacuum Cleaners

Wertheim Australia stands at the forefront of cleaning innovations, having excelled in two distinct domains: advanced deep-cleaning power heads and top-notch filtration systems. This premier line of machines includes an award-winning stick vacuum, a powerful deep-cleaning barrel vacuum, a feature-rich robot vacuum, and a versatile multi-steamer, guaranteeing the utmost standard of cleaning for your entire home. The company prides itself on providing a varied range of cleaning solutions and delivering comprehensive post-purchase support to fulfill all your cleaning requirements.

Products of Wertheim Vacuum Cleaners

Wertheim Pro Multi Steamer Wertheim Evolution Stick Vacuum Cleaner Wertheim 7 Series Bagged Vacuum Cleaner Wertheim SE2000 Extractor Carpet Shampooer Wertheim Evolution MAX Stick Vacuum Cleaner

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Wertheim Vacuum Cleaners logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Wertheim Vacuum Cleaners.