3 Simple Steps for Roborock Warranty Claim

Step 1:

• You don’t need to register your product, but proof of purchase is required (invoice or bill of sale).

• If proof is not provided, the warranty start date may be considered as 3 months after the shipping date.

• Roborock also covers certified refurbished products bought from official stores or authorized platforms.

Step 2:

• You can request a return within 30 days of receiving the product for eligible issues.

• Refunds typically include the full product set, including any free accessories or gifts.

• If the product is repaired or replaced, the warranty continues for either 90 days after service or the remaining original warranty period (whichever is longer).

Step 3:

• Reach out to Roborock customer support via email or phone for warranty help or troubleshooting.

• Provide your product details and issue description for faster resolution.

• The support team will guide you through repair, replacement, or other warranty services based on your case.

Roborock Warranty Period:

• 6-month limited warranty on certified refurbished products

• 1-year limited warranty on new products

Real Experiences with Roborock Warranty Claims:

Typical Processing Time: Roborock US warranty claims are usually processed within 7–14 business days, but full repair or replacement (including shipping and inspection) can take 2–4 weeks depending on service center workload and diagnosis.

Reason for Common Delays: Delays commonly happen due to missing proof of purchase, serial number verification issues, unauthorized seller purchases, shipping time to service centers, or extended internal diagnosis/repair time.

Helpful Tip to make the claim easier: Always include your invoice, serial number from the device, photos/videos of the issue, and contact support through official Roborock channels before shipping anything back.

Required Documents for Your Roborock Warranty Claims:

• Original purchase receipt / proof of purchase (invoice or order confirmation)

• Product serial number (from device/app label)