A full refund will not be provided unless you provide the original receipt, Return Authorization Number, original packaging, and all accessories that were delivered with the product. A Full Refund may encompass a complete cash reimbursement, product exchange, or issuance of store credits.
The most important thing is to send the products within 30 days to receive a refund or exchange. Refunds will be exclusively processed through the original form of payment without original shipping costs for non-defective products.
Should you receive a damaged or defective product, they will provide a replacement for the same product. In the event that the current model is unavailable, Ecovacs will substitute it with a comparable model.
The warranty serves as a substitute for all other warranties, whether expressed or implied. It includes but is not limited to, any warranty of merchantability or fitness for a particular purpose.
Products eligible for a refund must be returned to the designated address with the RMA Number clearly indicated. The customer is responsible for prepaying the shipping fee.
The customer support team can be reached via five different contact means: phone, email, live chat, a direct office visit, or a phone call.
During the warranty process, Ecovacs may provide you with one of the following solutions: either a warranty replacement or warranty service during the 12-month warranty period.
12-month warranty for most of the products
1500 Fashion Island Blvd. Suite 201,
San Mateo, CA-94402,
USA.
Let Warranty Valet assist you in claiming Ecovacs warranty hassle-free.
Ecovacs assures that the products acquired herein will be devoid of defects in material and workmanship, subject to the terms outlined in its standard warranty statement available in the product literature accompanying your purchase, for a specified duration.
The warranty explicitly excludes defects arising from improper installation, maintenance, usage, or abuse of the products; unauthorized alterations, modifications, or repairs not approved by Ecovacs; the use of parts not manufactured or supplied by Ecovacs; and any operation of the products exceeding their ratings, specifications, or intended use. Ecovacs holds no liability for products not acquired directly from them or their authorized dealers.
Our claim assistance covers all Ecovacs products, including:
| Product name |
|---|
| Dust Bags |
| Antibacterial Filters |
| Cleaning Solutions |
| Washable Mopping Pads |
| DEEBOT Robot Vacuum Cleaners |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Ecovacs logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Ecovacs.