3 Simple Steps for Ecovacs Warranty Claim

Step 1:

  • Should you receive a damaged or defective product, Ecovacs will provide a replacement of the same product. In the event that the current model is unavailable, Ecovacs will substitute it with a comparable model.

  • The warranty supersedes all other warranties, whether expressed or implied. It includes, but is not limited to, any warranty of merchantability or fitness for a particular purpose.

Step 2:

  • A full refund will not be provided unless you provide the original receipt, Return Authorization Number, original packaging, and all accessories that were delivered with the product. A full refund may include a complete cash reimbursement, product exchange, or issuance of store credits.

  • The most important requirement is to return the product within 30 days to qualify for a refund or exchange. Refunds will be processed exclusively through the original form of payment, and original shipping costs will not be refunded for non-defective products.

Step 3:

  • Products eligible for a refund must be returned to the designated address with the RMA Number clearly indicated. The customer is responsible for prepaying the shipping fee.

  • The customer support team can be reached through five different contact methods: phone, email, live chat, in-person office visit, or a phone call.

Ecovacs Warranty Period:

  • Ecovacs provides a 12-month warranty, extended by law.

How to claim Ecovacs Warranty

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Ecovacs Contact Information:

Email Support

Australia:
[email protected]
New Zealand:
[email protected]
Germany:
[email protected]
Netherlands:
[email protected]
India:
[email protected]
Belgium:
[email protected]
UK:
[email protected]

Phone Number

Canada:
USA and +1-844-326-8227

Australia:
+61-1800-413-680

Mon-Sun, 9.00am - 9:00pm(AEDT) & 8:00am - 8:00pm(AEST)

New Zealand:
+64 80-044-7 918

Mon-Fri, 10.00am - 7:00pm(NZDT) & 9:00am - 6:00pm(NZST)

Germany:
+49-8006-6055-50

Mon-Fri, 9.00am - 6.00pm

Netherlands:
+31 (8)00-023-8323

Mon-Fr, 9.00am -5.00pm

India:
+91-80025-88085

Mon-Sat, 10.00am - 6.00pm

Belgium:
+31 8-003-80-89

Mon-Fri, 9.00am - 5.00pm

UK:
+44 2030-089783

Mon-Fri, 8.00am - 4.00pm

Contact Address

1500 Fashion Island Blvd. Suite 201,
San Mateo, CA-94402,
USA.

  • Chat or Submit a Claim

    Let Warranty Valet assist you in claiming Ecovacs warranty hassle-free.

What is covered under the Ecovacs Warranty?

Ecovacs warranty policy applies to:

  • Products acquired through authorized channels.
  • Defects in material and workmanship.
  • Terms outlined in the standard warranty statement.
  • Product literature accompanying your purchase.
  • A specified duration as defined in the warranty statement.

What is NOT covered under the Ecovacs Warranty?

Ecovacs warranty does not apply to:

  • Defects arising from improper installation, maintenance, usage, or abuse.
  • Unauthorized alterations, modifications, or repairs not approved by Ecovacs.
  • The use of parts not manufactured or supplied by Ecovacs.
  • Products not acquired directly from Ecovacs or their authorized dealers.

Products of Ecovacs:

Our claim assistance covers all Ecovacs products, including:

Product name
Dust Bags
Antibacterial Filters
Cleaning Solutions
Washable Mopping Pads
DEEBOT Robot Vacuum Cleaners

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Ecovacs logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Ecovacs.