A full refund will not be provided unless you provide the original receipt, Return Authorization Number, original packaging, and all accessories that were delivered with the product. A Full Refund may encompass a complete cash reimbursement, product exchange, or issuance of store credits.
The most important thing is to send the products within 30 days to receive a refund or exchange. Refunds will be exclusively processed through the original form of payment without original shipping costs for non-defective products.
Should you receive a damaged or defective product, they will provide a replacement for the same product. In the event that the current model is unavailable, Ecovacs will substitute it with a comparable model.
The warranty serves as a substitute for all other warranties, whether expressed or implied. It includes but is not limited to, any warranty of merchantability or fitness for a particular purpose.
Products eligible for a refund must be returned to the designated address with the RMA Number clearly indicated. The customer is responsible for prepaying the shipping fee.
The customer support team can be reached via five different contact means: phone, email, live chat, a direct office visit, or a phone call.
During the warranty process, Ecovacs may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
For further info, Kindly Get in touch with them via this email.
If you have trouble contacting Ecovacs, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
Ecovacs assures that the products acquired herein will be devoid of defects in material and workmanship, subject to the terms outlined in its standard warranty statement available in the product literature accompanying your purchase, for a specified duration.
12-month warranty for most of the products
The warranty explicitly excludes defects arising from improper installation, maintenance, usage, or abuse of the products; unauthorized alterations, modifications, or repairs not approved by Ecovacs; the use of parts not manufactured or supplied by Ecovacs; and any operation of the products exceeding their ratings, specifications, or intended use. Ecovacs holds no liability for products not acquired directly from them or their authorized dealers.
Well before the popularization of the "Smart Home" concept, ECOVACS Robotics (ECOVACS) was pioneering innovation in smart home robotics, seeking novel approaches for robots to enhance the lives of homeowners. With over 24 years of expertise in service robotics, ECOVACS has evolved from a forward-thinking startup into a global corporation with a mission focused on "Robotics for All." Geared towards transforming people's lifestyles and work routines, ECOVACS robotics are presently deployed in over 145 countries and regions across the globe.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
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