Kogan provides a 14-day return window for products, applicable for change of mind, with the exception of a few specific items. All products purchased from Kogan fall under the return policy.
You are recommended to send back the products in their original, new, and resellable condition, utilizing the original packaging, tags, and accessories during the return process.
There are six steps that need to be followed meticulously for the return process. Your product cannot be processed without an account. Your first step is to create an account if you do not have one.
After creating the account by providing your email and phone number, you can access the Kogan.com dashboard. From there, navigate to the order history and choose the product you would like to return.
For marketplace orders, approach the seller, and for purchases made directly from Kogan, contact Kogan. Lastly, follow the prompts to initiate the return for the selected item.
When it comes to returning products purchased from Kogan.com, their Customer Care team will furnish you with detailed instructions on the proper procedure for preparing and submitting your return.
It is their responsibility to take care of the transportation of the product bought from Kogan.com, starting from your location, and you can expect them to respond to you within 48 hours.
The customer care center possesses comprehensive expertise across various categories, including but not limited to ordering, Kogan First, account management, and any other inquiries you may have.
During the warranty process, Kogan Electronics may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
For further info, Kindly Get in touch with them via this email.
139 Gladstone St,
South Melbourne, VIC-3205,
Australia.
If you have trouble contacting Kogan Electronics, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
The Kogan Guarantee is applicable to every product available on Kogan.com. If, within the guarantee period, any product exhibits signs of malfunctions, you can return it in accordance with the specified return policy.
1-year warranty on the Kogan 55” LED 4K Smart Google TV, Kogan Premium DC Motor Pedestal Fan, Kogan 8.5kg Front Load BLDC Inverter Washing Machine (White)
The guarantee becomes invalid if the products are damaged as a result of misuse, abuse, acts of nature, or failure to use the products in accordance with the instructions provided in the manuals.
Kogan.com stands as one of Australia's largest and most beloved online retailers, committed to the principle of making highly sought-after products accessible to everyone. The Kogan group's extensive portfolio includes prominent online retailers in Australia and New Zealand, such as Dick Smith, Matt Blatt, and Mighty Ape. Operating Kogan Marketplace allows vendors to sell on the platform, and in addition to a suite of essential services like mobile, internet, energy, and insurance, Kogan.com is recognized for its price leadership achieved through digital efficiency. Headquartered in Melbourne, Australia, Kogan.com owns various exclusive private label brands and, alongside Kogan Marketplace, provides consumers with access to millions of products from leading brands.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Kogan Electronics logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Kogan Electronics.