3 Simple Steps for Kogan Electronics Warranty Claim

Step 1:

• Kogan provides a 14-day return window for products, applicable for change of mind, with the exception of a few specific items. 

• You are recommended to send back the products in their original, new, and resellable condition, utilizing the original packaging, tags, and accessories during the return process.

• There are six steps that need to be followed meticulously for the return process. Your product cannot be processed without an account. Your first step is to create an account if you do not have one.
  

Step 2:

• After creating the account by providing your email and phone number, you can access the Kogan.com dashboard.

• From there, navigate to the order history and choose the product you would like to return.

• For marketplace orders, approach the seller, and for purchases made directly from Kogan, contact Kogan.

• Lastly, follow the prompts to initiate the return for the selected item.
  

• When it comes to returning products purchased from Kogan.com, the customer care team will furnish you with detailed instructions on the proper procedure for preparing and submitting your return.
  

Step 3:

• It is their responsibility to take care of the transportation of the product bought from Kogan.com, starting from your location, and you can expect them to respond to you within 48 hours.

• The customer care center possesses comprehensive expertise across various categories, including but not limited to ordering, Kogan First, and any other inquiries you may have.

• During the warranty process, Kogan Electronics may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period. Kindly note that the warranty period varies based on the type of product.
  

Kogan Electronics Warranty Period:

• Kogan Electronics provides a 1-year warranty on the Kogan 55” LED 4K Smart Google TV, Kogan Premium DC Motor Pedestal Fan, and Kogan 8.5kg Front Load BLDC Inverter Washing Machine (White)