3 Simple Steps for WEPED USA Warranty Claim

Step 1:

• Register Your Machine Globally: Visit the WEPED USA / Global Registration portal to link your unique serial number to your account; while often handled by the dealer, self-registration ensures your unit is recognized for international support.

• Locate the Unique Serial Number: Each WEPED features a specific identifier engraved on the frame or steering column; ensure this matches the one listed on your Official Purchase Receipt.

• Validate Proof of Purchase: Keep a digital copy of your invoice from an authorized dealer; the warranty strictly applies only to the Original Owner and is valid within the country where the vehicle was originally purchased.

Step 2:

• Document the Fault Digitally: Capture clear, high-resolution photos and video of the defect; WEPED support typically requires visual "quality problem proof" to determine if a component can be replaced remotely or needs a workshop visit.

• Inspect for Mechanical Integrity: Check for any signs of "misuse, neglect, or improper operation," such as water damage or impact scars, as these will lead to a rejected claim under the warranty limitations.

• Review Component Eligibility: Identify the failing part; structural frames often carry a different level of protection compared to electronic controllers, batteries, or motors.

Step 3:

• Reach out to the team through Contact Us on website or directly via WhatsApp or through the official WEPED USA Forum to initiate a technical support ticket.

• Follow Authorized Repair Guidance: WEPED often utilizes a "Remote Diagnosis" model where they ship genuine spare parts and provide video instructions for authorized self-installation to avoid international shipping costs.

• Coordinate Local Dealer Support: If you purchased through a regional partner like Minimotors NYC or Voltage Motowerks, contact them directly for in-person diagnostics and labor-intensive repairs.

WEPED USA Warranty Period:

• Typically 6–12 months, depending on the component and seller.