3 Simple Steps for Teverun Warranty Claim

Step 1:

• Teverun does not utilize a centralized online registration portal; instead, your warranty is tied directly to your Original Sales Receipt. Keep a digital and physical copy of your invoice from an authorized dealer, as this is the only way to validate your claim.

• Find the alphanumeric code typically located on the side of the deck or the steering column. This identifier must match the records held by your retailer to confirm the unit's authenticity and sale date.

• Warranty support is primarily handled by the dealer who sold you the unit. If you purchased from teverunshop.com, you will contact them directly; if purchased through a partner like EZWheel or VoroMotors, they will be your primary service contact.

Step 2:

• Check your TFT display for specific diagnostic codes; Teverun’s smart system can often pinpoint if the issue is a hall sensor, a controller communication error, or a battery voltage imbalance.

• Capture high-resolution photos and video of the specific issue. Because Teverun typically offers global parts support, visual evidence is required for the technical team to determine which replacement component to ship.

• Identify which part has failed. Core components like the motor, battery, and controller are covered under the 12-month window, while structural frame elements may carry an extended 24-month protection.

Step 3:

• Reach out to the team through Contact Us directly by emailing for direct orders or by contacting the service desk of your specific authorized retailer.

• Teverun and its partners frequently use a "Parts-Only" model where they ship the necessary replacement components along with tutorial videos for authorized self-installation.

• Once the defect is validated, Teverun or your dealer will coordinate the repair using genuine parts. If a local service center visit is required, be prepared to cover the labor or shipping costs, as the warranty specifically covers the replacement parts themselves.

Teverun Warranty Period:

• 1-year warranty on TEVERUN scooters (standard manufacturer coverage)