Unworn, unaltered, not specially ordered, and not received on-sale products are allowed to be returned for exchange or refund. The return time period is fourteen days of receipt. Final sale items are exempted from returning.
You need an authorization to return the products. In addition, a Return Authorization and prepaid label should be received via email for the return or exchange.
The products being returned may be rejected if they are not securely packed in the box. In such cases, a refund or exchange cannot be expected. You should be aware of how the packing is done.
All timepieces can be returned and shipped for free domestically. Once the return is received, with the watch or item in new condition, a credit or refund will be issued.
The 2-year warranty covers all timepieces purchased from the official Weiss Watch Company website and delivered after January 1st, 2023.
As soon as you complete the form, the customer service team will get back to you during the business hours. You can also use the form for timepiece service.
During the warranty process, Weiss Watch may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
For further info, Kindly Get in touch with them via this email.
If you have trouble contacting Weiss Watch, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
The warranty extends to all material and manufacturing defects detected upon delivery, providing coverage for a duration of two years. Should the timepiece be returned within this warranty period along with a copy of the purchase receipt from the official website, Weiss Watch Company will, at its discretion, repair or replace any defective watch or part free of charge within a reasonable timeframe following the product's return.
2-year warranty
The warranty excludes coverage for regular wear and tear as well as damage resulting from accidents or negligence. It becomes void if anyone other than a representative of the Weiss Watch Company performs any work on the watch.
Weiss creates and manufactures watches tailored for everyday adventures. Meticulously assembled by hand, their craftsmanship combines timeless traditions with contemporary technology, ensuring watches that are both stylish and durable. Each timepiece is meticulously perfected by Swiss-trained and certified American watchmakers, reflecting their commitment to quality. Taking over 60 hours to craft, every Weiss watch is designed to become a cherished heirloom for daily wear. A Weiss timepiece is built to endure and be passed down through generations.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Weiss Watch logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Weiss Watch.