Kobold Watch has hired talented and experienced technicians who are well-trained in the repair and service of your products. By providing your contact information, products must be sent to the company's address via postal mail.
Kathmandu which is the capital of Nepal from where the customer service center operates on weekdays. You have only one way to get in touch with them that is by telephone.
You should be aware of returning unused and undamaged products within ten days from the receiving date. The account that was used at the time of purchase will be used to credit the refund amount.
Customers who do not need a refund can choose to receive exchanges for the returned products. The products damaged during transportation will be rejected, and no refund is available for that kind of damage.
The non-defective custom-made products cannot be returned. Kobold bears no responsibility for mistakes, errors, or defects generated by the customer, including those pertaining to spelling, typographical errors, or grammar.
Kobold Watch will not require its valuable consumers to bear any charges for the repair or replacement of faulty products.
During the warranty process, Kobold Watch may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
If you have trouble contacting Kobold Watch, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
Kobold's warranty ensures protection against any defects in materials or craftsmanship present in their manufactured goods. Throughout the warranty period, Kobold commits to either repairing or replacing any faulty items, providing customers with peace of mind and assurance in their purchases.
10-year warranty
The warranty does not cover damages resulting from misuse, abuse, accidents, or natural events. Moreover, products that are not utilized in accordance with the instructions outlined in the manuals are ineligible for warranty coverage.
Kobold stands out as one of the world's few remaining independent, family-run luxury goods producers. It was established in 1998 in Pittsburgh, Pennsylvania, originating from an entrepreneurship course at Carnegie Mellon University with an initial investment of $5,000. Pioneering during the Dotcom era, Kobold made history as the inaugural watch brand to directly market its products online. The company's core objective has remained consistent: to provide distinctive and captivating designs. Despite its modest beginnings, Kobold has consistently embraced its spirit of autonomy. Presently, Kobold operates its own workshops in the United States and Nepal, crafting a diverse range of products including watches, watch straps, pens, leather accessories, cashmere, and pashmina items.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Kobold Watch logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Kobold Watch.