3 Simple Steps for Kobold Watch Warranty Claim:

Step 1:

  • Kobold Watch has hired talented and experienced technicians who are well-trained in the repair and service of your products. By providing your contact information, products must be sent to the company's address via postal mail.

  • Kathmandu which is the capital of Nepal from where the customer service center operates on weekdays. You have only one way to get in touch with them that is by telephone.

Step 2:

  • You should be aware of returning unused and undamaged products within ten days from the receiving date. The account that was used at the time of purchase will be used to credit the refund amount.

  • Customers who do not need a refund can choose to receive exchanges for the returned products. The products damaged during transportation will be rejected, and no refund is available for that kind of damage.

Step 3:

  • The non-defective custom-made products cannot be returned. Kobold bears no responsibility for mistakes, errors, or defects generated by the customer, including those pertaining to spelling, typographical errors, or grammar.

  • Kobold Watch will not require its valuable consumers to bear any charges for the repair or replacement of faulty products.

  • Chat With
    Live Agent

     with our agent or Raise a Ticket with Warranty Valet® to get hassle-free claim assistance!

Email Support


For further info, Kindly Get in touch with them via this email.

Phone Number


Mon-Fri: 5am - 12:30pm(EST)

Contact Address

PO Box 382,
Monroe, CT-06468,

What is covered under the Kobold Watch Warranty?

Kobold's warranty ensures protection against any defects in materials or craftsmanship present in their manufactured goods. Throughout the warranty period, Kobold commits to either repairing or replacing any faulty items, providing customers with peace of mind and assurance in their purchases.

  • 10-year warranty

What is NOT covered under the Kobold Watch Warranty?

The warranty does not cover damages resulting from misuse, abuse, accidents, or natural events. Moreover, products that are not utilized in accordance with the instructions outlined in the manuals are ineligible for warranty coverage.

About Kobold Watch

Kobold stands out as one of the world's few remaining independent, family-run luxury goods producers. It was established in 1998 in Pittsburgh, Pennsylvania, originating from an entrepreneurship course at Carnegie Mellon University with an initial investment of $5,000. Pioneering during the Dotcom era, Kobold made history as the inaugural watch brand to directly market its products online. The company's core objective has remained consistent: to provide distinctive and captivating designs. Despite its modest beginnings, Kobold has consistently embraced its spirit of autonomy. Presently, Kobold operates its own workshops in the United States and Nepal, crafting a diverse range of products including watches, watch straps, pens, leather accessories, cashmere, and pashmina items.

Products of Kobold Watch

Soarway Diver Seal Phantom Black Ops Arctic Diver Kobold Safari Belt Travel Wallets

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Kobold Watch logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Kobold Watch.