For clarification of any doubts, calling or emailing the customer support team is really the best option that you have. They have answers ready-made in the FAQ section to each and every question demanded by the consumers.
To have your problems solved, they are available to you every day of the month. Apart from making phone calls, messaging them is provided using a different number for text.
When the customer support team members are involved in rectifying customers' problems, you may have the chance to get in direct touch with the help center. All eligible products have to be returned within thirty days using this form.
Prior to returning, you have to check that the products are sent back in original and unopened packaging, especially for damaged or defective contact lenses.
The prescription eyeglasses and sunglasses lenses have a no-scratch guarantee for six months. Within this time frame, any scratched lenses will be replaced with a brand-new pair at no cost.
The refund excludes purchases of gift cards. You will receive the refund to the original payment method.
During the warranty process, Warby Parker may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
If you have trouble contacting Warby Parker, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
Warby Parker provides an extensive warranty guaranteeing the excellence of their products, which covers any potential defects in materials or craftsmanship. During the warranty duration, Warby Parker pledges to either repair or substitute any flawed items, offering customers assurance and confidence in their purchase.
30-day return or exchange policy
The warranty excludes damages caused by misuse, abuse, accidents, or natural events. Additionally, products that are not used in accordance with the provided instructions are not eligible for warranty coverage.
Warby Parker was established with a clear purpose: to inspire and make a positive impact on the world through vision, purpose, and style. The company emerged with the goal of providing an alternative approach. By sidestepping conventional distribution channels, designing eyewear internally, and directly engaging with customers, Warby Parker delivers superior-quality, stylish prescription eyewear at a fraction of the typical cost. Globally, an estimated one billion people require glasses but lack access to them. In response, Warby Parker collaborates with select partners worldwide to ensure that for every pair of glasses sold, another is given to someone in need. Through their Buy a Pair, Give a Pair initiative, they have distributed over 15 million pairs of glasses to date.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Warby Parker logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Warby Parker.