For clarification of any doubts, calling or emailing the customer support team is really the best option that you have. They have answers ready-made in the FAQ section to each and every question demanded by the consumers.
To have your problems solved, they are available to you every day of the month. Apart from making phone calls, messaging them is provided using a different number for text.
When the customer support team members are involved in rectifying customers' problems, you may have the chance to get in direct touch with the help center. All eligible products have to be returned within thirty days using this form.
Prior to returning, you have to check that the products are sent back in original and unopened packaging, especially for damaged or defective contact lenses.
The prescription eyeglasses and sunglasses lenses have a no-scratch guarantee for six months. Within this time frame, any scratched lenses will be replaced with a brand-new pair at no cost.
The refund excludes purchases of gift cards. You will receive the refund to the original payment method.
30-day return or exchange policy
233 Spring Street, 6th Floor East,
New York, NY-10013,
USA.
Let Warranty Valet assist you in claiming Warby Parker warranty hassle-free.
Warby Parker provides an extensive warranty guaranteeing the excellence of their products, which covers any potential defects in materials or craftsmanship. During the warranty duration, Warby Parker pledges to either repair or substitute any flawed items, offering customers assurance and confidence in their purchase.
The warranty excludes damages caused by misuse, abuse, accidents, or natural events. Additionally, products that are not used in accordance with the provided instructions are not eligible for warranty coverage.
Our claim assistance covers all Warby Parker products, including:
| Product name |
|---|
| Crane |
| Durand |
| Baird |
| Carlton |
| Hughes |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Warby Parker logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Warby Parker.