Warranty claims can be commenced by completing the form for warranty registration. You need to provide your name, residential address, phone number, when and where you made the purchase and the category of the product in the form.
If you want them to perform warranty service on your products, you should have purchased the products from Grado Labs or from an authorized dealer listed on the website. Your warranty coverage is decided by the manufacturer when you have no original receipt.
A 30-day time period from the receipt of the products is allowed for returning unsatisfactory products, while 48 hours is required to inform them about receiving defective or damaged products. You can return the products if you purchased them from the official website.
The seller will not accept the returned products that are not in new condition and packaged correctly. Furthermore, the return will be sent back to you when you don't pack the products in the original factory cartons.
Without including any restocking and processing fees, you will be refunded the original purchasing credit card account number or issued a refund check for the purchase price of your product.
A copy of the original packaging slip, instructions on how to manage the return or exchange, and the reason for the return request must be included with the return packaging. Some items are prohibited from being returned.
Grado Labs will deduct any shipping costs incurred from refunds for returned items, as well as for shipments that are undeliverable or refused.
1-year warranty on repair or replacement
4614 7th Ave,
Brooklyn, NY-11220,
USA.
Let Warranty Valet assist you in claiming Grado Labs warranty hassle-free.
The warranty covers only factory defects and applies to all products with a US manufacturer's warranty. Defective items can be returned to them for repair or replacement within one year. The warranty remains valid from the original date of purchase as long as the product was initially bought from an authorized dealer within the United States.
The warranty program will only be applicable to products bought from an authorized Grado reseller.
The warranty does not cover wear and tear or cosmetic damage resulting from usage. It's important to understand that Grado Labs does not offer a warranty for ear tips and cushions, considering them as consumable items. Additionally, Grado Labs does not extend warranty support to products bought from unauthorized sites, with the exception of purchases made through Amazon or eBay from 4OurEars.
Our claim assistance covers all Grado Labs products, including:
| Product name |
|---|
| Cables |
| Headphone Cases |
| Headphone Stands |
| Prestige Cartridges |
| Timbre Cartridges |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Grado Labs logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Grado Labs.