You may have questions related to the guarantee policy or anything else. Don't look anywhere else because contacting customer support provides the exact information you are looking for.
Upon selecting the title, a form will appear, tailored to the specific topic you choose. Most of the forms have your personal details and an attachment file option.
Furnishing your email and order number facilitates a smooth product return process within a 30-day timeframe. During this trial period, the product should be complete and, as reasonably possible, in its original condition and factory packaging.
Ensure meticulous packaging with clearly visible labels and legible information. Upon receipt of your return at their distribution center, you can expect a refund or an adjusted Klarna invoice within 14 business days.
The applicable guarantee period for a product is indicated on the product packaging, accompanying information, and within the product details on this website.
Vogel’s offers a warranty period of 2 years or, at the very least, the minimum guarantee period mandated by local statutory laws and regulations.
During the warranty process, Vogel's may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
If you have trouble contacting Vogel's, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
The guarantee extends to cover your product in the event of malfunctions resulting from material faults or manufacturing defects. They will either repair it free of charge or replace it at their discretion. If a product or component is no longer available, they provide a suitable alternative.
2-year guarantee on Electronic components and all other Vogel's consumer products, SIGNATURE TVM 7675 Motorised TV Wall Mount
5-year guarantee on Quick TV wall
10-year guarantee on COMFORT TV Wall Mounts
15-year guarantee on ELITE and SIGNATURE TVM 7655 TV Wall Mounts
The warranty does not cover damage arising from improper initial installation or incorrect usage. It also excludes the loss of parts or costs incurred due to improper use. The guarantee provided by Vogel's will not be considered valid under the following circumstances: if the product has not been installed or used in accordance with the provided instructions; if applicable, if the holes in the wall have not been drilled properly in line with Vogel's installation instructions for the specific wall type; if the product has been altered or repaired by someone other than Vogel’s; if a fault arises due to external factors outside the product, such as lightning, water damage, fire, scuffing, exposure to extreme temperatures, weather conditions, solvents, acids, wrong use, or negligence; and if the product is used for equipment different from what is specified on or in the packaging.
For over five decades, Vogel's has crafted solutions rooted in the dedication and expertise of individuals who deeply care about the products they design and the customers who benefit from them. Originating from a personal pursuit of perfection, this commitment has transformed Vogel's into an internationally acclaimed company specializing in the production of uniquely designed mounts and support systems for audio/video and multimedia equipment. Their products seamlessly blend versatile functionality and robust performance with an elegant design.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Vogel's logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Vogel's.