You may have questions related to the guarantee policy or anything else. Don't look anywhere else because contacting customer support provides the exact information you are looking for.
Upon selecting the title, a form will appear, tailored to the specific topic you choose. Most of the forms have your personal details and an attachment file option.
Furnishing your email and order number facilitates a smooth product return process within a 30-day timeframe. During this trial period, the product should be complete and, as reasonably possible, in its original condition and factory packaging.
Ensure meticulous packaging with clearly visible labels and legible information. Upon receipt of your return at their distribution center, you can expect a refund or an adjusted Klarna invoice within 14 business days.
The applicable guarantee period for a product is indicated on the product packaging, accompanying information, and within the product details on this website.
Vogel’s offers a warranty period of 2 years or, at the very least, the minimum guarantee period mandated by local statutory laws and regulations.
During the warranty process, Vogel's may provide one of the following solutions: a warranty replacement or warranty service during the warranty period. Warranty periods available are 2, 5, 10, or 15 years.
2-year guarantee on Electronic components and all other Vogel's consumer products, SIGNATURE TVM 7675 Motorised TV Wall Mount
5-year guarantee on Quick TV wall
10-year guarantee on COMFORT TV Wall Mounts
15-year guarantee on ELITE and SIGNATURE TVM 7655 TV Wall Mounts
Turnstone AV, Importer Great Britain
7 Anton Business Park, Andover-SP10 2NJ,
United Kingdom.
Let Warranty Valet assist you in claiming Vogel's warranty hassle-free.
The guarantee extends to cover your product in the event of malfunctions resulting from material faults or manufacturing defects. They will either repair it free of charge or replace it at their discretion. If a product or component is no longer available, they provide a suitable alternative.
The warranty does not cover damage arising from improper initial installation or incorrect usage. It also excludes the loss of parts or costs incurred due to improper use. The guarantee provided by Vogel's will not be considered valid under the following circumstances: if the product has not been installed or used in accordance with the provided instructions; if applicable, if the holes in the wall have not been drilled properly in line with Vogel's installation instructions for the specific wall type; if the product has been altered or repaired by someone other than Vogel’s; if a fault arises due to external factors outside the product, such as lightning, water damage, fire, scuffing, exposure to extreme temperatures, weather conditions, solvents, acids, wrong use, or negligence; and if the product is used for equipment different from what is specified on or in the packaging.
Our claim assistance covers all Vogel's products, including:
| Product name |
|---|
| TV Brackets |
| TV Stands |
| Soundbar Brackets |
| Tablet Holders |
| Projector Mounts |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Vogel's logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Vogel's.