The first and foremost step is to register the products by providing your first and last name, as well as your email address. This registration process assists you in various ways.
As VIGO understands the value of time, it designs the registration process to be very simple and completed instantly. The warranties can be extended after the registration.
VIGO directs you to contact the customer support team to initiate warranty claims. They patiently listen to your problems and strive to resolve them as soon as possible.
In the contact form, the personal information is the same as the enrolment form with an addition of a phone number. Selecting the appropriate department is vital because it helps them identify the nature of your inquiry.
The VIGO limited lifetime warranty provides you with comprehensive coverage for the entire lifespan of your product, safeguarding against any manufacturer's defects that may arise.
It is advisable to contact the retailers who sold you the products to learn about their return policies.
1-year limited warranty on hoses, faucet sprayer
2-year limited warranty on shower panel parts
5-year limited warranty on faucet cartridge
138 West 25th Street, 3rd Floor,
New York, NY-10001,
USA.
VIGO guarantees that the structural elements of the product are devoid of any defects in craftsmanship and materials during regular use and service, starting from the date of purchase by the owner and extending throughout the product's lifespan under the original ownership.
The warranty does not cover breakages, damages resulting from negligent handling, incorrect operating procedures due to carelessness, improper installation or usage, misuse, misapplication, lack of proper care and maintenance, or alterations made to the product.
Our claim assistance covers all Vigo products, including:
| Product name |
|---|
| Single Hole Faucets |
| Wall Mount Faucets |
| Deck Plates |
| Hinged Tub Doors |
| Matte Stone Sinks |
| VIGO Braddock Soap Dispenser |
| VIGO Kitchen Soap Dispenser |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Vigo logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Vigo.