3 Simple Steps for Swann Warranty Claim

Step 1:

• To claim the warranty for Swann products, please initiate the return process by submitting a Return Authorization Request. Be sure to include your email address, name, and contact details. Afterward, create a new request and upload the order reference.

• You will receive a case number which you can use to track your request. Swann’s technical support team will provide you the guidance to address the issues. If it is not effective, then they will provide you with an RA.

• RA will typically be given within 2 days from the initial request. It can be issued for one or more products you return.
  

Step 2:

• Pack all the products (you want to return them) and their components sufficiently in a shipping carton. Now clearly write the RA number outside the box. Ship the products to Swann’s warehouse (the address is mentioned below).
  

• Please note that returns without RA will be sent back by the Swann’s team.

• It will typically take 10-15 days to be processed. You will receive emails regarding the validation and other outcomes.

• Upon approval, the refund will be credited to your original payment method. Note that issuance of RA doesn’t mean acceptance. It will remain your product until they approve the return.
  

Step 3:

• If the returned products are associated with a Secure +subscription plan, then you will need to alter the plan upon returning the product. In the case of Extra Plan, you will have to cancel the plan.

• And, for the Unlimited plan, Swann requests you to remove that particular product from the plan using their Swann Security App.

• Swann also encourages you to make use of their technical support team. This could avoid unnecessary returns in case of manageable issues.

• During the warranty process, Swann may offer you one of the following solutions: a warranty replacement or warranty service. The warranty period is usually one year.
  

Swann Warranty Period:

• 30-Days Return

• 12 -Months Warranty