Step 1:

  • To claim the warranty for Swann products, please initiate the return process by submitting a Return Authorization Request. Be sure to include your email address, name, and contact details. Afterward, create a new request and upload the order reference.

  • You will receive a case number which you can use to track your request. Swann’s technical support team will provide you the guidance to address the issues. If it is not effective, then they will provide you with an RA.

  • RA will typically be given within 2 days from the initial request. It can be issued for one or more products you return.

Step 2:

  • Pack all the products (you want to return them) and their components sufficiently in a shipping carton. Now clearly write the RA number outside the box. Ship the products to Swann’s warehouse (the address is mentioned below).

  • Please note that returns without RA will be sent back by the Swann’s team.

  • It will typically take 10-15 days to be processed. You will receive emails regarding the validation and other outcomes.

  • Upon approval, the refund will be credited to your original payment method. Note that issuance of RA doesn’t mean acceptance. It will remain your product until they approve the return.

Step 3:

  • If the returned products are associated with a Secure +subscription plan, then you will need to alter the plan upon returning the product. In the case of Extra Plan, you will have to cancel the plan.

  • And, for the Unlimited plan, Swann requests you to remove that particular product from the plan using their Swann Security App.

  • Swann also encourages you to make use of their technical support team. This could avoid unnecessary returns in case of manageable issues.

  • During the warranty process, Swann may offer you one of the following solutions: a warranty replacement or warranty service. The warranty period is usually one year.

Swann Warranty Period:

  • 30-Days Return

  • 12 -Months Warranty

Swann Contact Information:

Email Support

[email protected]

Phone Number

USA:
+1-562-579-3297

Mon- Fri: 9:00 am - 5:30 pm (PST)

Other Countries

Canada:
+1-905-237-1679

Mon- Fri: 9:00 am - 5:00 pm (PST)

UK:
0203-514-5633

Mon- Fri: 9:00 am - 5:00 pm (GMT)

New Zealand:
09-802-2823

Contact Address

12636 Clark Street,
Santa Fe Springs,
CA 90670.

  • Chat or Submit a Claim

    Let Warranty Valet assist you in claiming Swann warranty hassle-free.

What is covered under the Swann Warranty?

Swann warranty policy applies to:

  • Swann provides a 12-month warranty on all their products, covering defects in material or workmanship.
  • Products can be returned or repaired/replaced within 30 days of purchase.
  • Warranty is valid when products are found to be defective, do not fit the intended purpose or description, and are used within the country of purchase.
  • An original purchase receipt is required to claim the warranty.
  • The warranty is applicable only to the original purchaser.

What is NOT covered under the Swann Warranty?

Swann warranty does not apply to:

  • Swann’s warranty does not cover damages caused by lightning strikes, power surges, physical damage, tampering, misuse, or unauthorized modifications or services.
  • Installation and uninstallation costs are not covered by the warranty.
  • A $50 restocking fee applies if the returned product is not in saleable condition.
  • Costs for products found to be dead on arrival are not covered.
  • Shipping charges paid by the customer will be deducted from the refund.

Products of Swann:

Our claim assistance covers all Swann products, including:

Product name
Wireless Security Cameras
Video Doorbell Chime Speaker Unit
Door Alert Sensor

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Swann logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Swann.