3 Simple Steps for Secretlab Warranty Claim:

Step 1:

  • Kindly ensure the timely submission of your Secretlab warranty service claims. To ensure the efficacy of your warranty claims, it is necessary to submit them within 14 days of detecting the defect.

  • Please use the contact form for submitting your claims. To validate your warranty, the order number must be provided in the form. 

  • Additionally, a clear image of the defective product or part must be provided. If you didn't provide the image for processing your claim, it may lead to the assumption that you are unable to substantiate your claim.

Step 2:

  • The date indicated on the delivery records for your order will serve as your date of receipt. In the event of any defective products, they are dedicated to either repairing or replacing them. In the unlikely scenario where rectifying a warranty-related issue isn't feasible, they will reimburse you the original purchase price.

  • For any faulty parts, they will dispatch replacement components to you without incurring additional charges. Accompanying these parts will be the requisite instructions for installation or assembly. It's important to note that any labor expenses associated with the replacement will not be covered by Secretlab.

Step 3:

  • There is a possibility that they might request you to send back defective parts or items. If this is the case, they will either arrange to collect the faulty parts or items from you at their own expense or provide you with shipping instructions to return the defective parts or items to them at their own cost.

  • Replacements will carry a warranty until either the original item's warranty period concludes or for 30 days from the receipt of the replacement items, depending on which of the two comes later.


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Email Support

support@secretlab.co

For further info, Kindly Get in touch with them via this email.

Contact Address

51 Braddell Road #05-02,
Singapore-579713.

What is covered under the Secretlab Warranty?

Generally, the Secretlab Warranty covers manufacturing defects and material faults for a specified period of time from the time of purchase. The warranty includes free replacement or repair of damaged or defective components.

  • 1-year limited warranty on all other Secretlab chair accessories and/or add-ons sold separately

  • 2-year limited warranty on Secretlab Professional Footrest

  • 3-year limited warranty on Secretlab Classics and Secretlab TITAN Evo Series

  • 5-year limited warranty on Secretlab TITAN Extra Extra Small (XXS) Chairs, Secretlab MAGNUS Metal Desk (Original Version), and Secretlab L-Shaped Desk Extension

What is NOT covered under the Secretlab Warranty?

Damage from normal wear and tear, improper assembly, damage caused by unauthorized repairs, abuse, negligence, accident, fire or water damage, transportation by the customer. Additionally, accessories and parts not obtained from Secretlab are not covered.

About Secretlab

Secretlab is a leading manufacturer of premium gaming chairs, renowned for their sleek design and superior comfort. With a focus on innovation and quality, they have established themselves as a pioneer in the gaming chair sector. Their chairs are carefully crafted, featuring premium-grade foam padding and adjustable lumbar supports, as well as customizable armrests and upholstered in durable materials such as premium leather or soft fabric. Whether you are a casual gamer or a professional eSports athlete, Secretlab gaming chairs provide ergonomic support and durability, ensuring an immersive gaming experience for users worldwide.

Products of Secretlab

Secretlab Desks Secretlab Gaming Chairs Monitor Arms Secretlab MAGPAD Desk Mat Pillows Secretlab Magnus Desk Riser

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

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