Creating an account opens up the gateway to register your product. A couple of details need to be furnished in order to create an account; that is your name, country or region, language that you speak, email, date of birth, and password.
Consumers who received products from an authorized Victorinox store or retailer are permitted to claim the warranty. With proof of purchase, your warranty coverage has to be explained in detail, so it is essential to have it.
You have a 30-day time period from the date when the product was delivered to you to return the products. Receiving damaged or defective items should be reported immediately to the customer care team by phone.
Paying a visit to their shops or any third parties for a return is advisable in case you made the purchase from them other than their online store. Two criteria have to be met during the return: items in the original packaging and fully resalable condition.
You can anticipate receiving confirmation of a successful return once the warehouse has received and processed your request.
If, upon reviewing your return, a credit is identified in your favor, they will promptly refund the amount to the credit card used for the initial order.
Getting in touch with the customer support team can be done through phone or electronic mail after you overtake the service section. As you move your cursor down, you can find a form with a photo to be uploaded in the mentioned formats at the bottom.
During the warranty process, Victorinox may provide you with one of the following solutions: either a warranty replacement or warranty service during the 2-year or lifetime warranty period.
2-year warranty on electronic components
Lifetime warranty on knives and tools
7 Victoria Drive,
Monroe, CT-06468,
USA.
Victorinox AG assures that all knives and tools are crafted from top-quality stainless steel and provides a lifetime warranty against any defects in material and workmanship. Should a defect arise within the warranty period, they will, at their discretion, either repair your product or replace it with the same or an equivalent model, free of charge.
The warranty does not cover damage resulting from regular wear and tear, misuse, or abuse. It also excludes incidental or consequential damage, such as harm to the bag's contents, loss of use, loss of time, abrasion, exposure to solvents, accidents, airline handling, and transit damage.
Our claim assistance covers all Victorinox products, including:
| Product name |
|---|
| Paring Knives |
| Bread Knives |
| Steak Knives |
| Wallets |
| Diving Watches |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Victorinox logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Victorinox.