3 Simple Steps for Victorinox Warranty Claim
Step 1:
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To register your Victorinox product and claim its warranty, provide your name, country or region, email, date of purchase, and product details.
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Ensure you purchase from authorized Victorinox stores or retailers to be eligible for warranty coverage. Retain your proof of purchase, as it is essential for verifying warranty claims.
Step 2:
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You have a 30-day period from the delivery date to return products. Damaged or defective items should be reported immediately to customer care.
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If the product was purchased in-store or through a third party, process the return through the same channel. Items must be returned in their original packaging and in fully resalable condition to meet return criteria.
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You will receive confirmation once your return is processed and accepted at the warehouse.
Step 3:
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If, upon reviewing your return, a credit is identified in your favor, they will promptly refund the amount to the credit card used for the initial order.
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Getting in touch with the customer support team can be done through phone or electronic mail after you overtake the service section. As you move your cursor down, you can find a form with a photo to be uploaded in the mentioned formats at the bottom.
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During the warranty process, Victorinox may provide you with one of the following solutions: either a warranty replacement or warranty service during the 2-year or lifetime warranty period.
Victorinox Warranty Period:
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2-year warranty on electronic components
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Lifetime warranty on knives and tools
Victorinox Contact Information:
Contact Address
7 Victoria Drive,
Monroe, CT-06468,
USA.
What is covered under the Victorinox Warranty?
Victorinox warranty policy applies to:
- Victorinox AG ensures all knives and tools are made with high-quality stainless steel.
- A lifetime warranty is provided, covering defects in materials and workmanship.
- If a defect arises, Victorinox will repair the product free of charge.
- Alternatively, they will replace the product with the same or an equivalent model, ensuring customer satisfaction.
What is NOT covered under the Victorinox Warranty?
Victorinox warranty does not apply to:
- The warranty excludes damage caused by regular wear and tear, misuse, or abuse.
- Incidental or consequential damages, such as harm to the bag's contents or loss of use and time, are not covered.
- Abrasion, exposure to solvents, and accidents are excluded from warranty coverage.
- Damage caused by airline handling and transit is not included in the warranty.
Products of Victorinox:
Our claim assistance covers all Victorinox products, including:
| Product name |
|---|
| Paring Knives |
| Bread Knives |
| Steak Knives |
| Wallets |
| Diving Watches |
Contact Our Claim Experts
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Victorinox logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Victorinox.