Victoria + Albert offers you the opportunity to claim the guarantee through the registration form. The form includes the serial and model number, location, and price of the purchase, installation date, name, email, telephone number, and your residential address.
Not operating the products according to the fitting instructions, and using materials that are not authorised by Victoria + Albert will lead to the invalidation of the guarantee.
To submit a warranty claim, it is sufficient to contact the dealer or write directly to the customer service address, which is an alternate option.
Therefore, it is necessary to provide appropriate information, including a detailed description of the problem, the model name and number, the color finish of the product, and the date and place of purchase.
If you still have questions or concerns, the customer support team is eager to help alleviate your confusion, and you can find a small form available on the contact page.
The manufacturer will not assume responsibility for any indirect, incidental, or consequential damages arising from the product's delivery, installation, or use. The guarantee does not impact your legal rights.
During the warranty process, Victoria + Albert Baths may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
If you have trouble contacting Victoria + Albert Baths, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
Victoria + Albert Baths ensures that its products are free from defects in material and workmanship, provided they adhere to the specified terms and conditions during use by the original purchaser for a designated period from the date of purchase. Within the guarantee period, Victoria + Albert Baths reserves the right to either repair or replace a defective product or offer a refund equal to the purchase price, at its discretion.
2-year guarantee on paint finish exterior
5-year guarantee on washstands, taps, showers, waste kits, special finish feet and bath accessories
8-year commercial guarantee
25-year residential guarantee
The guarantee will not be applicable to damage resulting from cleaning, maintenance, or installation performed in a manner inconsistent with the information outlined in the Fitting Instructions. Additionally, it does not cover damage caused by the use of potent chemicals, gloss reduction, scratching, or staining of the finish over time due to water impurities or atmospheric conditions. Furthermore, damage resulting from installation errors, neglect, misuse, abuse, accidents, or negligence—whether caused by the purchaser, a contractor, a service provider, or any other factor beyond the control of Victoria + Albert Baths—is excluded from coverage.
Victoria + Albert Baths is a renowned British brand recognized globally for crafting exquisite freestanding baths and basins. Established in 1996 with a profound love for baths and bathing, the company is headquartered in the United Kingdom and boasts dedicated production facilities in South Africa. Presently, Victoria + Albert seamlessly integrates international design, sales, and marketing operations with in-house manufacturing, ensuring the delivery of opulent and enduring products. The brand consistently remains at the forefront of international luxury bathroom design with the introduction of new and exciting launches.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Victoria + Albert Baths logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Victoria + Albert Baths.