3 Simple Steps for True Residential Refrigeration Warranty Claim:

Step 1:

  • Please register your product by giving the serial number, purchase location, name, address you have lived at, and date of installation. 

  • Your cabinet must be registered within a year of the installation date of the unit in order to be eligible for an extended 7–12 components only sealed system warranty. Please be aware that the extended warranty does not apply to ice makers.

Step 2:

  • The warranty only covers the original buyer or user to whom it was supplied; it is not transferable. Any such transfer or assignment will render all warranties null and invalid. 

  • Economic loss, profit loss, special, indirect, or consequential damages—including, but not limited to, losses or damages resulting from allegations of food or product deterioration, whether or not refrigeration failure was a factor—are not covered by TRUE's liability policy.

Step 3:

  • Repairs or replacements of malfunctioning or damaged parts arising from low or excessive voltage, the use of extension cords, or incorrect grounding of the device are not covered by TRUE.

  • Any warranty claims for products sold or used outside of the United States or Canada are not covered by the warranty, and TRUE is not liable for any such claims.

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Email Support


For further info, Kindly Get in touch with them via this email.

Phone Number


Place a call to get more support for warranty claim

Contact Address

2001 East Terra Lane,
O’Fallon, MO-63366,

What is covered under the True Residential Refrigeration Warranty?

TRUE assures that each new unit is free from defects in material or workmanship under normal and proper use and maintenance, as specified by TRUE. The limited warranty is contingent upon the proper installation and start-up in accordance with the instruction packet supplied with each TRUE unit and applies to the original purchaser.

  • 30-day limited warranty on Cosmetics

  • 3-year limited warranty on parts and labor

  • 6-year limited warranty on parts and labor for sealed systems purchased after Feb 1, 2013

  • 7 to 12-year limited warranty on parts for sealed systems purchased after Feb 1, 2017

What is NOT covered under the True Residential Refrigeration Warranty?

The limited warranty excludes coverage for damage arising from various factors, including transportation, storage, installation, improper use, failure to follow product instructions or perform preventive maintenance, modifications or alterations, neglect, unauthorized repair, normal wear and tear, and external causes such as accidents, abuse, acts of God, or other events beyond our reasonable control. In essence, the warranty does not extend to damages resulting from a range of circumstances and actions listed.

About True Residential Refrigeration

True Manufacturing has earned recognition as the foremost manufacturer of refrigerators and freezers for both residential and commercial use, catering specifically to the food service and soft drink industries on a global scale. The journey to this prominent position commenced in 1945 when Bob Trulaske, along with his father Frank and subsequently his brother Art, established a refrigeration company. This venture had its humble beginnings in their residence on Lenox Avenue in St. Louis. Originating from their garage, they successfully crafted the first 40 cu. ft. upright freezer available in the market.

Products of True Residential Refrigeration

Refrigerator Columns Beverage Dispensers Wine Cabinets Beverage Centers Undercounter Refrigerator

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of True Residential Refrigeration logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of True Residential Refrigeration.