True offers a dedicated warranty form for initiating claims, which can be submitted to them through mail, fax, email, or the provided online form. Claims must adhere to an acceptable legal format.
Critical information for the warranty claim process includes the serial and model numbers, along with a copy of the bill of sale. Furthermore, the claim must be received within three (3) months of the repair date.
Moreover, in the form, three categories of documents need to be uploaded, with accepted formats including png, jpg, pdf, heif, jpeg, gif, tif, or tiff, ensuring each file does not surpass the specified size limit of 5MB.
Usually, your serial number is found on the product's inside left wall. On occasion, the product's right interior wall has the serial number. Please get in touch with the Warranty Department to confirm the warranty.
Kindly get approval from the technical service or warranty departments before or during the warranty repair if your repair or the time required to complete the required repairs exceeds the allotted amount.
For your convenience, customer assistance is divided into seven categories: owner and warranty support, technical support, parts support, parts shopping, finding a service company, and serial number lookup.
As you scroll down slightly, you can explore an extensive array of answers to common questions in the FAQs section. Each department option has a different contact number and email address.
During the warranty process, True Commercial Refrigeration may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period. They provide a 5-year warranty on parts and labor and a 7-year warranty on compressors.
5-year warranty on labor
6-year warranty on parts
7-year warranty on compressors
2001 East Terra Lane,
O’Fallon, MO-63366,
USA.
Let Warranty Valet assist you in claiming True Commercial Refrigeration warranty hassle-free.
TRUE assures the initial buyer of every new TRUE refrigerated unit that the cabinet and all its components are free from defects in material or workmanship. This warranty is applicable under normal and proper use, and maintenance service, as directed by TRUE. It is contingent upon correct installation and start-up in accordance with the provided instructional information for each TRUE unit.
The warranty excludes coverage for indirect or consequential damage, improper usage or installation, non-OEM parts, the cost of relocation for repair, alteration, neglect, abuse, misuse, accidents, damage during transit or installation, fire, flood, acts of God, and improper electrical connections for any reason.
Our claim assistance covers all True Commercial Refrigeration products, including:
| Product name |
|---|
| Milk Coolers |
| Bottle Coolers |
| Refrigerators |
| Freezers |
| Beverage Dispensers |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of True Commercial Refrigeration logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of True Commercial Refrigeration.