3 Simple Steps for True Commercial Refrigeration Warranty Claim:

Step 1:

  • True offers a dedicated warranty form for initiating claims, which can be submitted to them through mail, fax, email, or the provided online form. Claims must adhere to an acceptable legal format.

  • Critical information for the warranty claim process includes the serial and model numbers, along with a copy of the bill of sale. Furthermore, the claim must be received within three (3) months of the repair date.

  • Moreover, in the form, three categories of documents need to be uploaded, with accepted formats including png, jpg, pdf, heif, jpeg, gif, tif, or tiff, ensuring each file does not surpass the specified size limit of 5MB.

Step 2:

  • Usually, your serial number is found on the product's inside left wall. On occasion, the product's right interior wall has the serial number. Please get in touch with the Warranty Department to confirm the warranty.

  • Kindly get approval from the technical service or warranty departments before or during the warranty repair if your repair or the time required to complete the required repairs exceeds the allotted amount. 

Step 3:

  • For your convenience, customer assistance is divided into seven categories: owner and warranty support, technical support, parts support, parts shopping, finding a service company, and serial number lookup.

  • As you scroll down slightly, you can explore an extensive array of answers to common questions in the FAQs section. Each department option has a different contact number and email address.

  • Chat With
    Live Agent

     with our agent or Raise a Ticket with Warranty Valet® to get hassle-free claim assistance!

Email Support


For further info, Kindly Get in touch with them via this email.

Phone Number


Mon-Fri: 7am - 6pm(CST)

Contact Address

2001 East Terra Lane,
O’Fallon, MO-63366,

What is covered under the True Commercial Refrigeration Warranty?

TRUE assures the initial buyer of every new TRUE refrigerated unit that the cabinet and all its components are free from defects in material or workmanship. This warranty is applicable under normal and proper use, and maintenance service, as directed by TRUE. It is contingent upon correct installation and start-up in accordance with the provided instructional information for each TRUE unit.

  • 5-year warranty on labor

  • 6-year warranty on parts

  • 7-year warranty on compressors

What is NOT covered under the True Commercial Refrigeration Warranty?

The warranty excludes coverage for indirect or consequential damage, improper usage or installation, non-OEM parts, the cost of relocation for repair, alteration, neglect, abuse, misuse, accidents, damage during transit or installation, fire, flood, acts of God, and improper electrical connections for any reason.

About True Commercial Refrigeration

Celebrating more than 75 years of recognized excellence in refrigeration, True is not slowing down; rather, they are just beginning their journey. Rooted in the Midwest with strong family values, True maintains its commitment to innovation. In 1970, True made its mark in the food service industry and introduced groundbreaking fan motor technology. The year 2000 saw the launch of the Spec Series® lineup and the pioneering use of a more efficient and sustainable R290 Hydrocarbon refrigerant. Fast forward to 2020, True introduced the Premier Bar Series and unveiled new Grab ’n Go Open Air Merchandisers, showcasing their continuous dedication to advancement.

Products of True Commercial Refrigeration

Milk Coolers Bottle Coolers Refrigerators Freezers Beverage Dispensers

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of True Commercial Refrigeration logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of True Commercial Refrigeration.