Step 1:

  • Registration is an important step to activate the warranty for free. Additionally, it ensures smooth access to product and customer support.

  • Keep in mind that you should have your machine and proof of purchase with you during registration.

  • Before enrolling, opting for your appliance gets you to the model type after selecting it, a form will be visible with contact and purchase details.

  • Almost, all fields are identical for all products other than the model and guarantee duration. 

Step 2:

  • You should not take more than three months from the purchase date to register your product because crossing the fixed time period for registration may void the warranty.

  • Vax can enforce a standard 12-month warranty if a product is not registered within three months of its purchase. 

  • Warranties can be transferred with the machine, and any remaining duration will persist.

Step 3:

  • The online support crew members are ready to address your issues, and there's no need to feel stressed about reaching out; they are available on weekdays during fixed hours.

  • In addition to other services, they also offer a live chat option for your convenience. This allows you to engage in conversations with the Vax automated assistant.

  • During the warranty process, Vax may provide one of the following solutions: a warranty replacement or service. The warranty period is 1, 2, or 3 years, depending on the model.

Vax Warranty Period:

  • 1-year guarantee on VAX Steam Fresh Combi Classic Steam Cleaner

  • 2-year guarantee on VAX SpotWash Home Pet-Design, VAX SpotWash Duo Spot Cleaner, VAX Air Lift 2 Pet

  • 3-year guarantee on VAX ONEPWR Blade 4 Pet Cordless Vacuum Cleaner

Vax Contact Information:

Email Support

[email protected]

Phone Number

+44 0330 026 8455

Mon-Fri: 9am - 4pm

Contact Address

Unit 302, Pointon Way, Stonebridge Cross, Hampton Lovett,
Droitwich Spa, Worcestershire WR9 0LW, United Kingdom.

  • Chat or Submit a Claim

    Let Warranty Valet assist you in claiming Vax warranty hassle-free.

What is covered under the Vax Warranty?

Vax warranty extends to:

  • Repair or replacement
  • Material and workmanship defects
  • Belts, filters, and fuses

What is NOT covered under the Vax Warranty?

Vax warranty does not extend to:

  • Normal wear and tear
  • Cosmetic damages
  • Lack of regular maintenance
  • Damages due to blockages
  • Commercial purpose
  • Use of non-genuine Vax components

Products of Vax:

Our claim assistance covers all Vax products, including:

Product name
Cordless Vacuums
Carpet Cleaners
Spot Washers
Cleaning Solutions
Hard Floor Cleaners

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Vax logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Vax.