Registration is an important step to activate the warranty for free. Additionally, it ensures smooth access to product and customer support. Keep in mind that you should have your machine and proof of purchase with you during registration.
Before enrolling, opting for your appliance gets you to the model type after selecting it, a form will be visible with contact and purchase details. Almost, all fields are identical for all products other than the model and guarantee duration.
You should not take more than three months from the purchase date to register your product because crossing the fixed time period for registration may void the warranty.
Vax can enforce a standard 12-month warranty if a product is not registered within three months of its purchase. Warranties can be transferred with the machine, and any remaining duration will persist.
Their online support crew members are ready to address your issues, and there's no need to feel stressed about reaching out; they are available on weekdays during fixed hours.
In addition to other services, they also offer a live chat option for your convenience. This allows you to engage in conversations with the Vax automated assistant, enhancing accessibility and immediate support.
During the warranty process, Vax may provide one of the following solutions: a warranty replacement or service. The warranty period is 1, 2, or 3 years, depending on the model.
1-year guarantee on VAX Steam Fresh Combi Classic Steam Cleaner
2-year guarantee on VAX SpotWash Home Pet-Design, VAX SpotWash Duo Spot Cleaner, VAX Air Lift 2 Pet
3-year guarantee on VAX ONEPWR Blade 4 Pet Cordless Vacuum Cleaner
Unit 302, Pointon Way, Stonebridge Cross,
Hampton Lovett, Droitwich Spa, Worcestershire-WR9 0LW,
United Kingdom.
If you are having trouble contacting Vax, submit a claim here.
The guarantee policy includes the repair or replacement of your machine if it is determined to be defective due to manufacturing materials or workmanship issues during the guarantee period. Additionally, it covers the replacement of functional parts, tools, or accessories found to be defective within 12 months of purchase, and consumable items such as belts, filters, and fuses within 3 months of purchase, all due to manufacturing issues. In cases where the exact part is no longer available, they will replace it with a functional equivalent. The guarantee extends for the duration specified in your product information at the time of purchase, following the provided terms and conditions. They also offer a new-for-old replacement if, in their assessment, a product is beyond repair. If the exact model is unavailable, an equivalent specification will be provided. These benefits are supplementary to and do not impact your statutory rights as a consumer.
The guarantee will not extend coverage to functional parts, tools, and accessories that experience premature failure due to everyday wear and tear after 12 months. Additionally, consumables like belts, filters, and fuses will not be covered after 3 months. The guarantee does not apply to accidental damage, cosmetic damage that does not impact the product's functionality, damage resulting from use not in accordance with the product manual, damage due to the lack of regular maintenance, damage to cables, and blockages, as outlined in the product instruction manual. Moreover, poor product performance resulting from negligent use, misuse, or careless operation of the machine, failure to clean or maintain the product as per instructions, using the vacuum cleaner in a manner inconsistent with the manual, using a Vax product for purposes other than normal domestic household use in the purchased country, using non-genuine Vax components for parts, accessories, and consumables, and faulty installation or repairs (unless conducted by a qualified electrician or engineer) are not covered by the warranty.
Our claim assistance covers all Vax products, including:
| Product name |
|---|
| Cordless Vacuums |
| Carpet Cleaners |
| Spot Washers |
| Cleaning Solutions |
| Hard Floor Cleaners |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Vax logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Vax.