As no registration method for the product is provided by Franke, customers are advised to fill out the form in the contact section, which includes your name, company, physical address, and other contact details along with a message box.
Franke has separate customer support teams specifically dedicated to handling inquiries, assistance, or issues related to their products in the categories of home solutions, food service, and coffee systems.
Several valuable pieces of information, such as installation instructions, guidebooks, FAQs, catalogs, and brochures, have been provided on the home solutions page, accompanied by virtual guidance for installation.
Your input empowers them to develop innovative solutions tailored to enhance your kitchen experience. Whether you have inquiries, compliments, or any concerns, they are genuinely eager to receive your feedback and engage with you.
Please reach out to the Franke specialist dedicated to resolving issues with coffee and milk systems. Forward your requests and questions to them, and they will respond promptly.
Have a look at their official website, which provides you with information about new products and guides you on processes such as registration, warranty claims, or guarantees.
During the warranty process, Franke may provide one of the following solutions: a warranty replacement or service during the warranty period, which may be 2, 5, or 10 years.
2-year guarantee on Franke appliances and hoods
2-year warranty on two sorters
10-year guarantee on Franke waste disposal unit
50-year guarantee against manufacturing defects on sinks
West Park, MIOC,
Styal Road, Manchester-M22 5WB,
United Kingdom.
Franke provides a guarantee against manufacturing defects for their sinks and offers varying levels of guarantee against manufacturing defects for other products. These guarantees begin from the initial purchase date. To be eligible for the guarantee against manufacturing defects, the product must be installed following Franke's installation instructions, and used as recommended in normal domestic settings, and any claims must adhere to the applicable guarantee terms and conditions. This guarantee is exclusively applicable to individuals residing in the United Kingdom in relation to Franke products included in or previously marketed as part of the Franke UK product portfolio.
The guarantee excludes damages resulting from inappropriate use, intentional or accidental harm, negligence, regular wear and tear, scuffs or scratches, improper installation, inadequate storage, abnormal usage (including exposure to extreme temperatures), or harm due to improper maintenance or cleaning (including the use of unidentified chemicals or cleaners containing corrosive agents). Damages caused by impurities in the water supply or events beyond our control are also not covered.
Our claim assistance covers all Franke products, including:
| Product name |
|---|
| Warming Drawers |
| Hob Extractors |
| Cooker Hoods |
| Kitchen Sinks |
| Kitchen Taps |
| Cooker Hoods |
| Microwave Ovens |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Franke logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Franke.