3 Simple Steps for It Luggage Warranty Claim:

Step 1:

  • As the product registration method is not followed by It Luggage, you are requested to visit the contact page. There, you need to fill out the form, including personal and purchase details. Additionally, proof of purchase, warranty hang tag, a photo of the front of the case, and an image of the faulty product have to be uploaded.

  • It is important to note that a maximum of ten photos can be uploaded without exceeding more than 3Mb for each photo, and the video's maximum size is 10 Mb. The original owner of the item is eligible to claim the warranty.

Step 2:

  • You are given a 28-day window from the day you receive your goods to initiate a return for a complete refund. The items should remain unused and be in their original condition and packaging.

  • Customer support will issue a Return Merchandise Authorization (RMA) number. Once you have obtained this number, you are ready to proceed with returning the products to them.

  • You are accountable for covering any return postage costs you may encounter. In the event that an item experiences a fault within the warranty period, they will take care of the expenses associated with returning the item.

Step 3:

  • The adept, seasoned, and skilled customer support team members are ready to address your queries and provide assistance whenever you require their help.

  • Uncover additional information about their most recent products by thoroughly exploring their official website.

  • Claim Your
    Warranty Now

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Email Support


For further info, Kindly Get in touch with them via this email.

Phone Number

+44 1992 305900

Mon-Fri: 9am - 6pm

Contact Address

Luggage House, The Chase, Foxholes Business Park,
Hertford, Herts-SG13 7NN,
United Kingdom.

What is covered under the It Luggage Warranty?

The warranty for their products is effective against workmanship and material defects from the purchase date for the specified warranty period. Accounting for reasonable wear and tear, if any workmanship defects emerge during this period, they will strive to repair, furnish new parts, or replace your luggage. In instances where repair or spare parts are unavailable, replacement products will carry a warranty duration equivalent to the remaining time on your original purchase warranty.

  • 10-year warranty

What is NOT covered under the It Luggage Warranty?

The warranty does not cover damage resulting from normal wear and tear, cosmetic damage, misuse, accidents, abuse, exposure to extreme temperatures, acids or solvents, or mishandling, including handling by third parties. It also excludes the replacement of other items that may have been purchased as part of a set. Furthermore, incidental or consequential damages, such as damage to or loss of the contents of a bag, loss of use, loss of time, or similar expenses, are not covered. Issues with combination locks, such as incorrect settings, forgotten combinations, or deliberate forcing open, are also excluded. Damages to zippers caused by force and products purchased from unauthorized It Luggage retailers are not covered by the warranty.

About It Luggage

For almost four decades, It Luggage has been dedicated to creating luggage that caters to the travel requirements of its clientele. Their steadfast commitment revolves around their core principles – Design, Innovation, Quality, and Value. Established in 1985 as Landor International, the company expanded by acquiring Hawa International in 1996, ultimately rebranding as It Luggage in 2012. It remains proudly owner-managed to this day.

Products of It Luggage

Suitcases Cabin Luggage Luggage Sets

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of It Luggage logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of It Luggage.