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3 Simple Steps for It Luggage Warranty Claim
Step 1:
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For the IT Luggage warranty claim, you are requested to visit the contact page. There, you need to fill out the form, including personal and purchase details.
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Additionally, proof of purchase, a warranty hang tag, a photo of the front of the case, and an image of the faulty product have to be uploaded.
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It is important to note that a maximum of ten photos can be uploaded without exceeding more than 3 Mb for each photo, and the video's maximum size is 10 Mb.
Step 2:
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You are given a 28-day window from the day you receive your goods to initiate a return for a complete refund. The items should remain unused and be in their original condition and packaging.
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Customer support will issue a Return Merchandise Authorization (RMA) number. Once you have obtained this number, you are ready to proceed with returning the products to them.
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You are accountable for covering any return postage costs you may encounter. In the event that an item experiences a fault within the warranty period, they will take care of the expenses associated with returning the item.
Step 3:
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The adept, seasoned, and skilled customer support team members are ready to address your queries and provide assistance whenever you require their help.
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Uncover additional information about their most recent products by thoroughly exploring their official website.
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During the warranty process, It Luggage may provide you with one of the following solutions: either a warranty replacement or warranty service during the 10-year warranty period.
It Luggage Warranty Period:
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IT Luggage offers 10-year warranty on all luggage
Real Experiences with It Luggage Warranty Claims:
Typical Processing Time: Most IT Luggage warranty claims are usually resolved within 7 to 14 days, depending on verification and response time.
Reason for Common Delays: Delays often occur due to missing proof of purchase, incomplete claim details, or additional checks on product eligibility.
Helpful Tip to make the claim easier: Keep your receipt, product details, and clear photos of the issue ready before submitting your claim.
Required Documents for Your It Luggage Warranty Claims:
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Proof of purchase
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Clear description of the issue
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Photos of the damage or defect if requested
It Luggage Contact Information:
Contact Address
Luggage House, The Chase, Foxholes Business Park,
Hertford, Herts SG13 7NN, United Kingdom.
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Chat or Submit a Claim
Let Warranty Valet assist you in claiming It Luggage warranty hassle-free.
Useful Links:
What is covered under the It Luggage Warranty?
IT Luggage warranty is applicable for:
- Workmanship and material defects
- Reasonable wear and tear
- Repair, or replacement
What is NOT covered under the It Luggage Warranty?
IT Luggage warranty does not apply to:
- Cosmetic damages
- Zipper damages
- Mishandling
- Purchase from unauthorized retailers
- Replacement of items bought as part of a set
It Luggage Warranty FAQs
How do I file a warranty claim for my IT luggage suitcase or cabin luggage?
To claim warranty for your IT luggage suitcase or IT cabin luggage, you’ll need proof of purchase and must contact customer support or the retailer. Claims are typically assessed based on manufacturing defects.
What issues are covered under IT luggage lightweight and hard shell suitcase warranty?
If your cabin suitcase, carry on suitcase, or 4 wheel suitcase has wheel or handle issues, check if it’s a manufacturing defect. If so, it may be eligible for warranty repair or replacement.
Can I claim warranty for cracks in my IT luggage hard shell suitcase?
Yes, cracks in IT luggage hard shell or hard case suitcase may be covered if they result from manufacturing defects, not impact or rough handling.
Is airline damage covered under IT luggage warranty claims?
No, damage to travel suitcase, hand luggage suitcase, or checked luggage caused during flights must be reported directly to the airline, not covered under warranty.
Can I claim warranty for cracks in my IT luggage hard shell suitcase?
Yes, cracks in IT luggage hard shell or hard case suitcase may be covered if they result from manufacturing defects, not impact or rough handling.
How long does IT luggage warranty claim processing take?
Warranty claims for IT luggage carry on, large suitcase, or luggage sets typically take a few days to a couple of weeks depending on verification and replacement availability.
Are zippers and locks covered under IT luggage suitcase warranty?
Zippers and locks on cabin size suitcase, medium suitcase, or large lightweight suitcase may be covered if the issue is due to a defect, not overpacking or forced use.
Can I claim warranty for IT luggage sets or suitcase set of 2?
Yes, each item in an IT luggage set or suitcase set of 2 is usually covered individually under warranty if defects are identified.
What documents are required for IT luggage warranty claims?
You typically need proof of purchase, product details, and photos of the issue for IT luggage suitcase, travel luggage, or carry on luggage claims.
How can I contact IT Luggage customer service?
You can easily contact customer service through their official website for help with warranty claims, returns, or general questions. If you prefer direct contact, you can email them at info@skechers.com (USA) or ukinfo@eu.skechers.com (UK), or call +1-800-746-3411 (USA) and +1-833-846-5891 (Canada) for assistance.
Products of It Luggage:
Our complete claim assistance covers all It Luggage products, including:
| Product name |
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| Suitcases |
| Replicating Suitcase |
| Legion Suitcase |
| Duo-Tone Suitcase |
| Eco-Protect Suitcase |
| Glitzy Suitcase |
| Momentous Suitcase |
| Fashionista Suitcase |
| Indulging Suitcase |
| Sheen Suitcase |
| Embellish Suitcase |
| Prosperous Suitcase |
| CityWide Suitcase |
| Luggage Sets |
| Lustrous Luxe 3pc Set |
| Bewitching 3pc Set |
| Luxuriant 3pc Set |
| Helixian 3pc Set |
| Spontaneous 3pc Set |
| Compartment 3pc Set |
| Personalised Luggage |
| Modify Suitcase with Personalised Panel |
| Modify Marble Panel Suitcase |
Contact Our Claim Experts
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of It Luggage logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of It Luggage.