Step 1:

  • For IT Luggage warranty claim, you are requested to visit the contact page. There, you need to fill out the form, including personal and purchase details.

  • Additionally, proof of purchase, warranty hang tag, a photo of the front of the case, and an image of the faulty product have to be uploaded.

  • It is important to note that a maximum of ten photos can be uploaded without exceeding more than 3Mb for each photo, and the video's maximum size is 10 Mb. The original owner of the item is eligible for the IT Luggage warranty claim.

Step 2:

  • You are given a 28-day window from the day you receive your goods to initiate a return for a complete refund. The items should remain unused and be in their original condition and packaging.

  • Customer support will issue a Return Merchandise Authorization (RMA) number. Once you have obtained this number, you are ready to proceed with returning the products to them.

  • You are accountable for covering any return postage costs you may encounter. In the event that an item experiences a fault within the warranty period, they will take care of the expenses associated with returning the item.

Step 3:

  • The adept, seasoned, and skilled customer support team members are ready to address your queries and provide assistance whenever you require their help.

  • Uncover additional information about their most recent products by thoroughly exploring their official website.

  • During the warranty process, It Luggage may provide you with one of the following solutions: either a warranty replacement or warranty service during the 10-year warranty period.

It Luggage Warranty Period:

  • IT Luggage offers 10-year warranty on all luggage

It Luggage Contact Information:

Email Support

For further info, Kindly Get in touch with It Luggage via this email.

[email protected]

Phone Number

+44 1992 305900

Mon-Fri: 9am - 6pm

Contact Address

Luggage House, The Chase, Foxholes Business Park,
Hertford, Herts-SG13 7NN,
United Kingdom.

  • Chat or Submit a Claim

    If you are having trouble contacting It Luggage, submit a claim here.

What is covered under the It Luggage Warranty?

IT Luggage warranty is applicable for:

  • Workmanship and material defects
  • Reasonable wear and tear
  • Repair, or replacement

What is NOT covered under the It Luggage Warranty?

IT Luggage warranty does not apply to:

  • Normal wear and tear
  • Cosmetic damages
  • Zipper damages
  • Mishandling
  • Purchase from unauthorized retailers
  • Replacement of items bought as part of a set

Products of It Luggage:

Our claim assistance covers all It Luggage products, including:

Product name
Luggage
Lykke 22" Softside Carry-On 8 Wheel Spinner
Duo-Tone 21" Softside Carry-On 4 Wheel Spinner
Lykke 22" Softside Carry-On 8 Wheel Spinner
ECO-Tough 21" Hardside Carry-On 8 Wheel Expandable Spinner
Encompass 21" Hardside Carry-On 8 Wheel Expandable Spinner
Lykke 3 Piece Softside 8 Wheel Spinner Set
Momentous 3 Piece Hardside 8 Wheel Expandable Spinner Set

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of It Luggage logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of It Luggage.