Step 1:

  • Purchases made on the official website, whether domestic or international, are eligible for a refund within 30 days of delivery. Original shipping charges are non-refundable unless the return is due to a seller error.

  • On average, refunds will be processed within 10-15 days after receiving your returned items. Refunds will be credited back to the original payment method. An email confirmation will be sent to you once your return has been processed.

Step 2:

  • If you wish to exchange an item for a different one, kindly return the original item (upon receipt, you will be refunded your original purchase price) and proceed to place a new order for the desired item.

  • Should you have any concerns about returning your product, please do not hesitate to contact the Vanity Planet customer service team. They are readily available to assist you and address any inquiries you may have regarding the return process.

Step 3:

  • Vanity Planet will only consider warranty claims for purchases made directly from Vanity Planet, Vitagoods, or authorized dealers.

  • If a product fails under warranty, Vanity Planet may issue a replacement unit. After two replacements have been provided for the same product, you will no longer receive additional replacements. Instead, you will be given the option to receive store credit equal to the product’s value, which can be used toward a future purchase.

Vanity Planet Warranty Period:

  • 1-year warranty

Real Experiences with Vanity Planet Warranty Claims:

Typical Processing Time: Based on real customer experiences, if you have all the required documents, the warranty claim process usually takes about 7 to 12 days.

Reason for Common Delays: Vanity Planet warranty claims may be delayed if customers provide missing or incomplete information. Giving all the required details upfront helps speed up the process.

Helpful Tip to make the claim easier: Save copies of all emails, claim forms, and photos for any Vanity Planet warranty claim until it is fully resolved. This creates a clear record and can help if any issues arise.

Required Documents for Your Vanity Planet Warranty Claims:

  • Serial number

  • Proof of purchase

  • Model number

  • Images showing the product defect

Vanity Planet Contact Information:

Email Support

[email protected]

Phone Number

+1-949-690-6882

Mon-Fri: 8am - 4pm(PST)

Contact Address

19800 Macarthur Boulevard, #700,
Irvine, California - 92612, USA.

  • Chat or Submit a Claim

    Let Warranty Valet assist you in claiming Vanity Planet warranty hassle-free.

Useful Links:

What is covered under the Vanity Planet Warranty?

Each of their products is backed by a one-year warranty. If the product exhibits manufacturer defects or fails to function upon arrival, this warranty includes a maximum of two replacements within one year from the date of your order receipt.

What is NOT covered under the Vanity Planet Warranty?

The warranty excludes coverage for physical damage resulting from misuse or accidental damage inflicted upon the product.

Vanity Planet Warranty FAQs:

How does the warranty process work?

Once your warranty claim is approved, Vanity Planet will provide either a replacement product or store credit, depending on the type of warranty. Please note that replacements for the same product are limited to a certain number of times.

Can I claim warranty for a product purchased from a third-party seller?

No, Vanity Planet only accepts warranty claims for products purchased directly from Vanity Planet or authorized dealers.

What happens if my product fails after the warranty period?

Vanity Planet products that fail after the 1-year warranty are no longer eligible for replacement or store credit, but you may contact customer support for repair or purchase options.

Products of Vanity Planet:

Our complete claim assistance covers all Vanity Planet products, including:

Product name
Facial Cleansing Brushes
Raedia Facial Cleansing Brush
Raedia 2.0
Facial Steamers
AIRA Ionic Facial Steamer
Senia Hot and Cold Facial Steamer
LED Therapy Devices
VEIL LED Acne Spot Treatment
MILA LED Facial Roller
Contouring Tools
TONA Lift and Tone Sculpting Bar
DEFINA Contour and Define Massaging Roller
Beauty Accessories
BAIA All-in-One Compact Beauty Bag
MODA Rechargeable LED Compact Mirror
Other Products
REVIVE Professional Facial Ice Roller
KERA Cryo Facial Globes

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Vanity Planet logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Vanity Planet.