PlayStore & App Store
Purchases made on the official website, whether domestic or international, are eligible for a refund within 30 days of delivery. Original shipping charges are non-refundable unless the return is due to a seller error.
On average, refunds will be processed within 10-15 days after receiving your returned items. Refunds will be credited back to the original payment method. An email confirmation will be sent to you once your return has been processed.
If you wish to exchange an item for a different one, kindly return the original item (upon receipt, you will be refunded your original purchase price) and proceed to place a new order for the desired item.
Should you have any concerns about returning your product, please do not hesitate to contact the Vanity Planet customer service team. They are readily available to assist you and address any inquiries you may have regarding the return process.
Vanity Planet will only consider warranty claims for purchases made directly from Vanity Planet, Vitagoods, or authorized dealers.
If a product fails under warranty, Vanity Planet may issue a replacement unit. After two replacements have been provided for the same product, you will no longer receive additional replacements. Instead, you will be given the option to receive store credit equal to the product’s value, which can be used toward a future purchase.
1-year warranty
Typical Processing Time: Based on real customer experiences, if you have all the required documents, the warranty claim process usually takes about 7 to 12 days.
Reason for Common Delays: Vanity Planet warranty claims may be delayed if customers provide missing or incomplete information. Giving all the required details upfront helps speed up the process.
Helpful Tip to make the claim easier: Save copies of all emails, claim forms, and photos for any Vanity Planet warranty claim until it is fully resolved. This creates a clear record and can help if any issues arise.
Serial number
Proof of purchase
Model number
Images showing the product defect
19800 Macarthur Boulevard, #700,
Irvine, California - 92612, USA.
Let Warranty Valet assist you in claiming Vanity Planet warranty hassle-free.
Each of their products is backed by a one-year warranty. If the product exhibits manufacturer defects or fails to function upon arrival, this warranty includes a maximum of two replacements within one year from the date of your order receipt.
The warranty excludes coverage for physical damage resulting from misuse or accidental damage inflicted upon the product.
Once your warranty claim is approved, Vanity Planet will provide either a replacement product or store credit, depending on the type of warranty. Please note that replacements for the same product are limited to a certain number of times.
No, Vanity Planet only accepts warranty claims for products purchased directly from Vanity Planet or authorized dealers.
Vanity Planet products that fail after the 1-year warranty are no longer eligible for replacement or store credit, but you may contact customer support for repair or purchase options.
Our complete claim assistance covers all Vanity Planet products, including:
Product name |
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Facial Cleansing Brushes |
Raedia Facial Cleansing Brush |
Raedia 2.0 |
Facial Steamers |
AIRA Ionic Facial Steamer |
Senia Hot and Cold Facial Steamer |
LED Therapy Devices |
VEIL LED Acne Spot Treatment |
MILA LED Facial Roller |
Contouring Tools |
TONA Lift and Tone Sculpting Bar |
DEFINA Contour and Define Massaging Roller |
Beauty Accessories |
BAIA All-in-One Compact Beauty Bag |
MODA Rechargeable LED Compact Mirror |
Other Products |
REVIVE Professional Facial Ice Roller |
KERA Cryo Facial Globes |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Vanity Planet logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Vanity Planet.