Nothing provides instructions for claiming the warranty or sending back defective products. This process involves contacting the customer service center, which requires you to submit the original proof of purchase, model and serial number, and images for evidence.
Individuals who received the products directly from Nothing are allowed to make a warranty claim, and no one else has the authority to do so. This limited warranty is non-transferable.
In the event you return the products due to change of mind within thirty days from the date the products were delivered to you, then the proprietor offers you the refund with the deduction of any applicable costs.
Ensure that you have kept the products in reasonable condition and the original packaging. You will receive a notification confirming the refund on your mobile or laptop screen within fourteen days after the manufacturer conducts a proper inspection.
The products which are stamped as non-returnable have no possibility to be returned for refund. The returns and replacements policy does not impact your statutory rights as provided by applicable law.
You have one more way to get in touch with the customer support centre to acquire product guides, troubleshooting tips, FAQs, after-sales service, software, and status of the products.
6-month warranty on Adapters and Charging Cables
12-month warranty on Smartphones, Headphones, and other Electronic Devices
4th Floor, 32-38 Saffron Hill,
London-EC1N 8FH,
United Kingdom.
The commencement of the limited warranty period starts from the date of your purchase for each warranted product. Repair or replacement of a warranted product does not extend the limited warranty periods.
The limited warranty does not cover software, consumable items, or accessories, even if they are packaged and sold together with the products. Defects or damage resulting from accidents, neglect, misuse, or abnormal use, as well as those caused by abnormal conditions, improper storage, exposure to liquid, moisture, dampness, sand, dirt, or unusual physical, electrical, or electromechanical stress, are not covered. Scratches, dents, and cosmetic damage are excluded from coverage unless caused by Nothing. The warranty does not cover defects or damage resulting from excessive force or the use of metallic objects on the touch panel, nor does it cover devices with removed, defaced, damaged, altered, or illegible serial numbers or identifiers. Ordinary wear and tear, defects, or damage resulting from the use of unauthorized accessories, products, or peripheral equipment, or from improper testing, operation, maintenance, installation, service, or adjustment not approved by Nothing, are not covered. External causes such as collisions, fire, flooding, dirt, windstorms, lightning, earthquakes, exposure to weather conditions, theft, blown fuses, or improper use of electrical sources are excluded from warranty coverage. Defects or damage resulting from cellular signal reception or transmission, viruses, or other software problems introduced into the products are not covered. Products not purchased from the official site or authorized resellers, as well as repairs conducted by unofficial repair centers or unauthorized repair services, are not covered by the warranty.
Our claim assistance covers all Nothing products, including:
| Product name |
|---|
| Cases |
| Screen Protectors |
| Microphones |
| Chargers |
| Cables |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Nothing logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Nothing.