If your hair tool experiences a malfunction within thirty days from the initial purchase date, kindly submit a warranty claim. Subsequently, the customer service team will contact you to request proof of purchase.
Using the form, you can register your hair tool for the warranty. Please note that completing this form does not constitute a warranty claim. Ensure that you provide all the necessary details without omitting any information.
If you are dissatisfied with your purchase, please reach out to the customer service team within thirty (30) days of receiving your item. Upon approval by the customer service team, you will be sent an email with shipping instructions and a prepaid shipping label.
After your return is received at the warehouse, please allow 7-10 business days for the refund to be processed and credited back to your original form of payment.
If your item was bought from a third-party retailer rather than the official website, you can directly reach out to the original retailer to address your warranty needs promptly.
All warranty items are shipped without packaging. In the event that your original product is no longer available, they will substitute it with a newer model (if applicable) or a different item.
During the warranty process, Sutra Beauty may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
For further info, Kindly Get in touch with them via this email.
If you have trouble contacting Sutra Beauty, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
Sutra Beauty stands behind all their flat irons, curling irons, and heat brushes with a 2-year warranty. Additionally, they provide a one (1) year warranty on all blow dryers, blowout brushes, and cordless products, covering any breakage, failure to heat, or other malfunction resulting from design or manufacturing defects.
1-year warranty on all blow dryers, blowout brushes, and cordless products
2-year warranty on all flat irons, curling irons, and heat brushes
The warranty excludes damages resulting from, but not limited to, the following: usage contrary to intended purposes, failure to adhere to safety warnings, negligence, mishandling, misuse, abuse, accidental drops, scratches, product buildup, improper cleaning and maintenance, unsafe use, incorrect voltage, alteration, tampering, modifications, attempted repairs, improper attachment usage, cutting cords, wrapping cords around the appliance, and normal wear and tear. Additionally, warranty claims will be voided if stickers, labels, or serial numbers are removed.
Emerging from a passion for the captivating realm of hair, Sutra Beauty tools are crafted to ensure safety and effectiveness, incorporating Healthy Heat, Infrared, and Ionic technologies. Elevating hair care to new heights, they introduce Heat Guard®, a specially formulated range aimed at shielding your hair from heat styling and potential damage. Experience the advantages of styling your hair while simultaneously enhancing its health, regardless of where you are on your hair journey.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Sutra Beauty logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Sutra Beauty.