3 Simple Steps for Unagi Warranty Claim

Step 1:

• Ensure you are the Original Owner; the limited warranty applies only to the first purchaser and is non-transferable.

• Locate your Serial Number and Date of Purchase; coverage is determined by the record of sale and begins on the day the transaction was completed.

• Verify your specific eligibility window; Unagi offers a unique distinction where malfunctions occurring within the first 3 months may qualify for a brand-new replacement rather than just a repair (excluding custom models).

Step 2:

• Consult the Unagi Safety & Maintenance guides; many connectivity or motor behaviors can be verified by checking the flush-mounted LED dashboard or the dedicated smartphone app.

• Document the defect by capturing clear photographic and video evidence; the support team requires visual verification of any alleged material or workmanship defect to process a claim.

• Keep your original shipping box; Unagi requires the original box and packing materials for any return or service. If you have discarded yours, you may be required to purchase a new shipping box from the manufacturer to ensure safe transit.

Step 3:

• Reach out to the team to Contact Us directly by submitting a support ticket through the official web portal or using the 24/7 "UnagAI" digital assistant for immediate guidance.

• Follow the instructions provided by the service representative; they will determine if the issue can be resolved via remote troubleshooting or if the scooter must be returned for service.

• If a return is authorized, use the pre-paid return label provided; Unagi will either repair the defect at no charge for parts and labor or replace the unit with a comparable model at their discretion.

Unagi Warranty Period:

• Unagi gives a limited warranty for One warranty from the date of purchase.