3 Simple Steps for Pure Electric Warranty Claim

Step 1:

• Confirm your Date of Purchase; Pure Electric products are automatically registered for warranty starting from the day of receipt. No additional manual registration is required to activate your coverage.

• Ensure you have your Original Proof of Purchase; whether it's a digital invoice or a physical receipt, this document is mandatory to validate any warranty claim.

Step 2:

• Consult the Troubleshooting Guide in the Pure Electric Help Center; many issues related to tire pressure, brake tension, or app connectivity can be resolved with simple manual adjustments.

• Document the fault by capturing clear photos and video evidence; the customer care team requires visual confirmation of the defect to determine if it qualifies under the manufacturing warranty.

• Prepare for Collection; if a repair is required, the scooter must be securely packed. Pure Electric typically arranges for a courier (like DPD) to collect the unit and deliver it to their specialized workshop in Bristol.

Step 3:

• Reach out to the team to Contact Us directly by filling out the official Technical Support Form on their website or emailing .

• Wait for the Diagnostic Report; once the workshop team receives your scooter, they will perform a quality control test to rule out accidental damage or misuse.

• Follow the tracking for your Return Delivery; once repaired or replaced, your scooter will be sent back to your address. Note that if a replacement is issued, your original warranty period remains unchanged.

Pure Electric Warranty Period:

• Typically 2 years limited warranty on scooters; register product for full coverage.