3 Simple Steps for E-TWOW (UScooters) Warranty Claim

Step 1:

• Confirm you are the Original Owner; the warranty is strictly non-transferable and is terminated immediately if the scooter is resold or transferred to another individual.

• Locate your Serial Number and verify your Mileage via the digital display; coverage for the battery is determined by both a time limit and a mileage cap (typically 1,200 to 1,500 miles).

• Ensure you have your Original Purchase Receipt; this is mandatory for all claims and must match the serial number on the unit to validate your status as the initial purchaser.

Step 2:

• Consult the Error Code List in your user manual; identifying specific codes on your display can help the technical team pinpoint whether a controller or motor phase issue is at fault.

• Document the defect with clear photos and detailed video evidence; Uscooters requires visual proof to approve a parts-exchange, especially for internal electronic failures.

• Keep your original packaging; if the unit must be sent to the El Paso warehouse for repair, it must be in the original box with all internal bracing. Note that shipping costs to and from the facility are the owner's responsibility.

Step 3:

• Reach out to the team to Contact Us directly by emailing support@uscooters.com or calling the service line at (915) 503-2055.

• Review the Parts-Exchange Protocol; for valid claims, Uscooters typically sends the replacement part for user-installation, though you must ship the defective part back to their center for inspection first.

• If a workshop repair is needed, coordinate the shipment; labor fees are generally not included in the "Parts Only" warranty, though they may be waived if the unit is sent in within the first 45 days of ownership.

E-TWOW (UScooters) Warranty Period:

• Typically 1-year limited warranty through UScooters and authorized dealers.