3 Simple Steps for Ultimate Ears Warranty Claim:

Step 1:

  • Kindly complete the form provided with comprehensive details for repair services. Click "Add to cart" and proceed to "checkout" to obtain your service order number.

  • Ensure to print the confirmation email and include it with your repairs. Failure to do so could result in a delay in processing your service.

  • The customer is responsible for the shipping costs of repairs to Ultimate Ears. Please note that customs, duties, and associated fees may be applicable and are the responsibility of the customer.

Step 2:

  • You cannot follow up on your orders, initiate a return, or view your order history without having an account. The limited 30-day return policy is for the Ultimate Ears dented products, and please note that the same duration is applicable to open box items with no exchanges.

  • The reimbursement will encompass the initial cost of the purchase, along with any relevant shipping and handling fees. Kindly examine and evaluate your received products promptly upon delivery.

  • Each product has a different Logitech limited hardware warranty coverage. Logitech is accountable for the warranty for Ultimate Ears' products and provides a 90-day warranty for refurbished products.

Step 3:

  • The refund credit will be reflected in your account within three weeks from the time they receive the returned product.

  • The customer support team not only provides precise solutions for your issues but also extends its expertise to cover all the products and categories.

  • During the warranty process, Ultimate Ears may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.

Email Support


For further info, Kindly Get in touch with them via this email.

Phone Number


Mon-Sun: 7am - 5pm (PST)

Chat or Submit a Claim

If you have trouble contacting Ultimate Ears, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!

Useful Links:

What is covered under the Ultimate Ears Warranty?

Logitech warrants the original buyer that their Logitech hardware product will be devoid of material and workmanship defects for the duration specified on the product packaging or the official website. The warranty is exclusive to the original purchaser and applicable only in the country of purchase. It grants specific legal entitlements, and additional rights may be available, such as an extended warranty period based on local laws. Transferability of this warranty is not permitted.

  • 1-year warranty on all products

What is NOT covered under the Ultimate Ears Warranty?

The warranty does not encompass issues or damage arising from various circumstances. These include accidents, abuse, misapplication, or any unauthorized repair, modification, or disassembly. Additionally, problems resulting from improper operation or maintenance, usage not in accordance with product instructions, or connection to an improper voltage supply are not covered. Consumables, such as replacement batteries, must be supplied by Logitech unless prohibited by applicable law. Lost parts originally supplied with the Logitech hardware product, non-Logitech branded parts and accessories (even if sold with the product), non-Logitech services accessible or controlled with a Logitech hardware product, and normal wear and tear are also excluded from the warranty coverage.

About Ultimate Ears

Ultimate Ears, a manufacturer of custom in-ear monitors (IEMs), speakers, and earphones, is headquartered in Irvine and Newark, California, in the United States. Founded in 1995 by Mindy and Jerry Harvey, the company pioneered the custom IEM market, widely adopted by leading musicians globally. On May 21, 2013, Ultimate Ears expanded its product line to include portable, wireless consumer speakers with the launch of the UE Boom. Ultimate Ears has consistently provided earplugs designed for professional musicians, with marketing emphasizing the degree of reduction in background noise.

Products of Ultimate Ears

Hyperboom Epicboom Megaboom 3 Boom 3 Wonder-Boom 3 Earbuds

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Ultimate Ears logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Ultimate Ears.