Customers who have an account can log in by providing their email and password. Having an account section may be beneficial for you whenever you need to return a product or store your purchase details.
Making returns under the warranty period offers a couple of options: exchange or return. Gifts can be returned without an order number.
Warranty Valet can help you with the concern by being the best replacement to store all warranty details of your product and access it anywhere and anytime. Their experts can also help you claim one.
UGG products that are authentic, new, or unused, and were purchased from their site, another authorized online retailer within the last 30 days, or a local authorized retailer has no restrictions on returns.
After filling up the form which includes the order number/email address or billing/shipping zip code, you can print the return form and label directly from the confirmation page or by using the link provided in the confirmation email that they will send you.
While returns are usually processed within 5 to 10 days, please allow up to 15 days after the item is received at their warehouse for your return or exchange to be completed.
While applying for the claim. Please have the proof of purchase in hand to determine your eligibility for warranty as any product having an expired warranty period is always excluded from the claim.
UGG has a very good support team who can guide you with all your questions and concerns related to their products. They maintain separate FAQ pages for each of your common queries like warrant; shipping details; back ordered items; order, status & tracking along with a page for product details.
You can get in touch with them through chats, texts, or calls. They are also active on various top social media platforms which you can use to get quicker responses.
Their team will ask you to send your product to their place for inspection and determination of the possibility of the claim. They will then provide you with a replacement for your product.
During the warranty process, UGG may offer you one of the following solutions: a warranty replacement or warranty service. The warranty period is usually one year for all products.
30-Day Return Policy.
1-Year Warranty Period All Of Their Products.
Ugg Returns Department
17791 N Perris Blvd
Moreno Valley, CA 92551
UGG stands behind all of its products and warrants to be free from defects in material and craftsmanship within the given period of time. It will be immediately applied from the date of purchase only to the original purchaser of the product which means it is non-transferable. Not including proof of purchase while sending for the claim leads to the calculation of the manufacturing date as the date of purchase. Only the products purchased from authorized sellers will be considered for the claim. If the soles of your shoes or boots are damaged due to high heat, coming apart, peeling off, blowing out, or detaching, UGG will repair them, advise you about how to return them, or may provide a refund according to the return or warranty policy. You will need to provide a copy of your original receipt or an itemized proof of purchase.
Any damages that have expired warranty are obviously not covered by the claim. In this case, You can use their repair service to fix the issue in the product by providing the product and details in the preferred way. Additionally, Damages due to normal wear & tear, accidents because of direct heat, food, pets, inclement weather, playground equipment, natural phenomena and art & craft supplies are neglected in the claim.
Our claim assistance covers all UGG products, including:
| Product name |
|---|
| Women |
| Men |
| Kids |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of UGG logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of UGG.