Step 1:

  • UGG has two options for customers to file a warranty claim. They can either return the products directly to the location where the purchase was made originally.

  • Alternatively, those who are unable to visit the place of purchase or who have been referred back to UGG by the retailer can claim their warranty on the official website.

  • Warranty Valet can help you with the concern by being the best replacement to store all warranty details of your product and access it anywhere and anytime. Their experts can also help you claim one.

  • For return and to monitor the status of your order, your order number and email address will be required.

Step 2:

  • Within 30 days of the time period from an online order delivery or a store purchase.

  • You can return the products, including custom UGG products.

  • After filling up the form which includes the order number/email address or billing/shipping zip code, you can print the return form and label directly from the confirmation page or by using the link provided in the confirmation email that they will send you.

  • While returns are usually processed within 5 to 10 days, please allow up to 15 days after the item is received at their warehouse for your return or exchange to be completed.

  • While applying for the claim. Please have the proof of purchase in hand to determine your eligibility for warranty as any product having an expired warranty period is always excluded from the claim.

Step 3:

  • UGG has a very good support team who can guide you with all your questions and concerns related to their products. They maintain separate FAQ pages for each of your common queries like warrant; shipping details; back ordered items; order, status & tracking along with a page for product details.

  • You can get in touch with them through chats, texts, or calls. Their team will ask you to send your product to their place for inspection and determination of the possibility of the claim. They will then provide you with a replacement for your product.

  • During the warranty process, UGG may offer you one of the following solutions: a warranty replacement or warranty service. The warranty period is usually one year for all products.

  • If you have any confusion about making a return to UGG, kindly read this article: UGG Return Policy.

UGG Warranty Period:

  • 30-Day Return Policy.

  • 1-Year UGG Limited Warranty on All of Their Products.

UGG Contact Information:

Phone Number

+1-888-432-8530

Mon-Fri: 9 AM - 8 PM (EST) Sat-Sun: 10am-7pm (EST)

Contact Address

Ugg Returns Department
17791 N Perris Blvd
Moreno Valley, CA 92551

Chat or Submit a Claim

Let Warranty Valet assist you in claiming UGG warranty hassle-free.

What is covered under the UGG Warranty?

The UGG warranty applies to:

  • Products free from defects in material and craftsmanship, valid within the specified warranty period and only for the original purchaser (non-transferable).
  • Claims accompanied by proof of purchase; without it, the manufacturing date will be considered the purchase date.
  • Items purchased exclusively from authorized sellers.
  • Sole damage caused by high heat, coming apart, peeling off, blowing out, or detaching, with options for repair, return instructions, or a refund under the warranty policy.
  • Properly documented claims, requiring a copy of the original receipt or an itemized proof of purchase.
  • Items where the warranty begins immediately from the purchase date for eligible products.

What is NOT covered under the UGG Warranty?

The Nike warranty will not be applicable to:

  • Damages to products that are beyond the expiration of the warranty period.
  • Issues that arise from normal wear and tear, such as general aging or usage effects.
  • Accidental damages caused by direct heat, food, pets, or inclement weather conditions.
  • Damages resulting from the use of playground equipment, exposure to natural phenomena, or involvement with art and craft supplies.

Products of UGG:

Our claim assistance covers all UGG products, including:

Product name
Shoe Quiz
Boots
Slippers
Shoes & Sneakers
Sandals & Slides
Apparel & Accessories
Matching Sets
Hoodies & Sweatshirts
Jackets & Coats
Cold-Weather Accessories
Robes & Loungewear
Pants & Joggers
Socks

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of UGG logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of UGG.