If you face any degree of difficulty or defect in any of your PlayStation products, you can initiate a claim by directly contacting their support team or visiting their service center with proof of purchase and product details in hand.
They will evaluate the eligibility of your product in the claim and send you a return authorization with the RMA number and shipping procedures. You will have to send the product with the RMA number in the preferred shipping procedure to seek the solution.
The support team of PlayStation is aimed at guiding you in all of your queries and concerns. They have detailed guides for you on account and security, store and refunds, subscriptions, games, hardware, and connectivity. They will provide you with more information to resolve most of the minor issues.
They also have a separate page for product repairs that will help you troubleshoot the product at first to fix it in your place. If the issue is complicated, They will further provide you with instructions on what to be done.
You can consider creating a PlayStation account on their website, which provides you with various benefits. You will require your email address for the purpose and will have to provide the necessary personal details to create one.
Please note that the warranty offered by SIE on any PlayStation product is the same whether or not you register your product. You can know in detail about the warranty plan of your product on their website.
Any issues like freezing, power problems, crashes, network connection errors, unrecognized external drives, overheating, controller drift, charging or update issues, or camera connection problems can be forwarded to Sony for repair or replacement.
1-year limited warranty for most of the products
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San Mateo, CA-94404,
USA.
Sony warranty is applicable to:
Sony warranty will not be applicable to:
Our claim assistance covers all PlayStation products, including:
Product name |
---|
PS5 |
PS4 |
PS VR2 |
PS5 Controllers |
Headsets |
Wireless Controllers |
Cameras |
Remotes |
Chargers |
Cables |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of PlayStation logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of PlayStation.