Jeld-Wen wants you to create a user account on their website for pro access to all your product purchases. It has various benefits to making a purchase without a user account.
You must provide your first & last name, company name, and role, email address, phone number, and zip code along with a strong password to create one.
The warranty period for each product is well-constructed with specifications and the warranty period is optimized only for the product. It may vary from one to the other because of the materials used for manufacturing the product.
You can get in touch with their support for initiating warranty, service, or parts requests. Product details along with your name, email address, and phone number have to be provided to get a response.
They will seriously evaluate your issue and let you know about the possibility of the claim. Make sure you have all proof of purchase in hand to complete the process without hassle.
They include product identification proofs like original order/invoice, permanent label, spacer code, or window identification number along with a detailed description of the problem and the best way to contact you.
The support team of Jeld-Wen is very strict about being there for their customers to sort out any type of issues and clarify their concerns. They always go above and beyond to keep their customers satisfied with their products.
They also maintain how-to video guides, a separate page to find the best retailer near you, a sizing guide to educate you, and a page to review documents for your convenience.
You can also rely on top social media sites like Facebook, Instagram, Twitter, YouTube & Pinterest to contact them and get quicker responses.
5-year warranty on Molded Wood Composite Interior Door: Santa Fe Smooth Bifold
10-year warranty on Tria™ Composite Interior Door: L3070 Bifold, Tria™ Composite Interior Door: L5000 Bifold
20-year warranty on Siteline® Clad-Wood Window: Double-Hung Sash Pack, Siteline® Clad-Wood Window: Double-Hung Pocket
2645 Silver Crescent Drive,
Charlotte, NC-28273,
USA.
Jeld-Wen warrants all of their products will be defect-free for the promised period of time. You can know the accurate warranty details of the product with the warranty manuals available on their website. Any defect in workmanship and material will be repaired, replaced or refunded according to the issue. This will be done solely at their discretion and any decision made by them is final.
Jeld-Wen always eliminated claims for damages due to normal wear and tear on any case including weathership, weathering of surfaces, natural tarnishing, copper cladding, hardware, exposure to chemicals & harsh environment; improper usage, misuse or failure to maintenance and proper finish; modification of the product that is non-recommended by Jeld-Wen; Acts of God like earthquake, fire, flood and so on; caused by extreme temperature buildup where storm doors are present; failure to provide an adequate overhang for fiberglass doors; improper installation; extreme exposure or artificial temperature buildup and condensation. They are also not liable for product failure and poor performance that cannot be figured out and extra costs associated with the claim like shipping. You can exercise the consumer rights on the claim along with other legal rights that may or may not change from one state to the other.
Our claim assistance covers all Jeld-Wen products, including:
| Product name |
|---|
| Sliding Doors |
| Swinging Doors |
| Glass Panel Doors |
| Single-Hung Windows |
| Double-Hung Windows |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Jeld-Wen logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Jeld-Wen.