3 Simple Steps for Jeld-Wen Warranty Claim:

Step 1:

  • Jeld-Wen wants you to create a user account on their website for pro access to all your product purchases. It has various benefits to making a purchase without a user account.

  • You must provide your first & last name, company name, and role, email address, phone number, and zip code along with a strong password to create one.

Step 2:

  • The warranty period for each product is well-constructed with specifications and the warranty period is optimized only for the product. It may vary from one to the other because of the materials used for manufacturing the product.

  • You can get in touch with their support for initiating warranty, service, or parts requests. Product details along with your name, email address, and phone number have to be provided to get a response.

  • They will seriously evaluate your issue and let you know about the possibility of the claim. Make sure you have all proof of purchase in hand to complete the process without hassle.

  • They include product identification proofs like original order/invoice, permanent label, spacer code, or window identification number along with a detailed description of the problem and the best way to contact you.

Step 3:

  • The support team of Jeld-Wen is very strict about being there for their customers to sort out any type of issues and clarify their concerns. They always go above and beyond to keep their customers satisfied with their products.

  • They also maintain how-to video guides, a separate page to find the best retailer near you, a sizing guide to educate you, and a page to review documents for your convenience.

  • You can also rely on top social media sites like Facebook, Instagram, Twitter, YouTube & Pinterest to contact them and get quicker responses.

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Phone Number


Place a call to get more support for warranty claim

Contact Address

2645 Silver Crescent Drive,
Charlotte, NC-28273,

What is covered under the Jeld-Wen Warranty?

Jeld-Wen warrants all of their products will be defect-free for the promised period of time. You can know the accurate warranty details of the product with the warranty manuals available on their website. Any defect in workmanship and material will be repaired, replaced or refunded according to the issue. This will be done solely at their discretion and any decision made by them is final.

  • 5-year warranty on Molded Wood Composite Interior Door: Santa Fe Smooth Bifold

  • 10-year warranty on Tria™ Composite Interior Door: L3070 Bifold, Tria™ Composite Interior Door: L5000 Bifold

  • 20-year warranty on Siteline® Clad-Wood Window: Double-Hung Sash Pack, Siteline® Clad-Wood Window: Double-Hung Pocket

What is NOT covered under the Jeld-Wen Warranty?

Jeld-Wen always eliminated claims for damages due to normal wear and tear on any case including weathership, weathering of surfaces, natural tarnishing, copper cladding, hardware, exposure to chemicals & harsh environment; improper usage, misuse or failure to maintenance and proper finish; modification of the product that is non-recommended by Jeld-Wen; Acts of God like earthquake, fire, flood and so on; caused by extreme temperature buildup where storm doors are present; failure to provide an adequate overhang for fiberglass doors; improper installation; extreme exposure or artificial temperature buildup and condensation. They are also not liable for product failure and poor performance that cannot be figured out and extra costs associated with the claim like shipping. You can exercise the consumer rights on the claim along with other legal rights that may or may not change from one state to the other.

About Jeld-Wen

Jeld-Wen is a leading manufacturer of reliable doors and windows around the world. They offer quality products ranging from exterior doors and interior doors, encompasses windows and related building products that are in high demand in the global market. Since their establishment in 1960, They have strived hard and adapted to the trend and technology in the field to become a giant in the business. World-class service before, during and after the sale, industry-leading warranties, short lead times and on-time, accurate orders and a knowledgeable network of dealers along with experienced architectural consultants and commercial solutions team is the specialty of choosing Jeld-Wen for your window and door needs.

Products of Jeld-Wen

Sliding Doors Swinging Doors Glass Panel Doors Single-Hung Windows Double-Hung Windows

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

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Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Jeld-Wen logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Jeld-Wen.