• 05 Oct, 2023

To initiate the registration and file a claim for Turtle Beach warranty, kindly follow the steps outlined below.

3 Simple Steps for Turtle Beach Warranty Claim:

Step 1:

  • Your product needs to be registered to claim your warranty. You ought to provide your name, email, date, and place where you received the product and serial number for product registration.

  • Turtle Beach gives you the option to track the product that you ordered. You may have to create an account to do this or if you already have an account email and password are sufficient.

  • The warranty grants you certain legally defined rights. It's possible that you may possess additional rights that differ depending on the state in which you reside.

Step 2:

  • Customers who have bought products from the official website are required to return the product within 30 days from the date of receipt to receive a full refund. Please note that once an order has been placed, it cannot be canceled or modified.

  • Only products bought on the official website are eligible for returns or refunds. Products are expected to be in original packaging and in undamaged condition.

  • Subsequently, you may receive a Return Merchandise Authorization ("RMA") number, which will be sent to your email along with additional instructions. The RMA is valid for 20 days, so make sure to send the product within this 20-day period after getting your RMA.

Step 3:

  • You do not need to feel stressed when calling customer support. Before proceeding, you should select the type of support you want and the serial number. You will be guided by them to locate the serial number.

  • If you have any questions or concerns related to your order or warranty, please get in touch with the Customer Service Department. Always remember to include your order number for reference.

Email Support


For further info, Kindly Get in touch with them via this email.

Phone Number


Mon-Fri: 9am - 5pm (ET)

Contact Address

12220 Scripps Summit Dr #100,
San Diego, CA-92092,

What is covered under the Turtle Beach Warranty?

Voyetra Turtle Beach, Inc. ("VTB") provides a warranty to the original end-user purchaser ("Purchaser") guaranteeing that the retail Turtle Beach hardware product ("Product") will be free from defects in materials and workmanship for a specified period. This warranty period is one year for most models, and two years for Elite model headsets, starting from the date of purchase by the Purchaser ("Warranty Period"). Please note that this warranty covers the repair or replacement of a defective product within the Warranty Period and does not entail a refund. Additionally, this limited warranty is applicable solely in the country or territory where the Product was originally purchased from an authorized Voyetra Turtle Beach retailer. It cannot be transferred or assigned to any subsequent purchaser.

  • 1-year limited warranty on most of the products

  • 2-year warranty on Elite Model Headsets

What is NOT covered under the Turtle Beach Warranty?

This warranty policy excludes products that have been purchased as used or refurbished or those that were included as part of a non-VTB product. Turtle Beach does not guarantee the uninterrupted or error-free operation of the Product and is not obligated to provide support for the Product on all computer operating systems or future versions of such operating systems. Furthermore, this warranty is not applicable to any Product that has undergone alterations, removal, or defacement of its serial number, or any Product damaged due to shipping, improper storage, accidents, electrical power issues, abuse, misuse, neglect, regular wear and tear, natural disasters (e.g., floods), failure to follow instructions, inadequate maintenance, usage that deviates from product instructions, unauthorized modification or servicing of the Product, or damage resulting from the use of the Product with hardware, software, or other products not provided by or specifically recommended by Turtle Beach.

About Turtle Beach

Hailing from San Diego, California, the Turtle Beach Corporation stands as a unique gaming accessory manufacturer. Its journey traces back to the 1970s, an era where it blazed a trail in sound card development, MIDI synthesizers, diverse audio software packages, and cutting-edge network audio devices. In 2005, Turtle Beach embarked on a new venture, expanding its offerings to encompass gaming headsets. Their latest innovation, the "Battle Buds" series, introduces gaming earbuds meticulously crafted to harmonize with mobile devices, PCs, and the entire spectrum of gaming consoles. Turtle Beach proudly holds the distinction of pioneering the very first console gaming headset. Throughout its history, the company has consistently harnessed its profound audio expertise and unwavering commitment to innovation, often taking the lead in the industry by introducing groundbreaking features to the market.

Products of Turtle Beach

Headsets Controllers Microphones Eyewears Atlas One VelocityOne Flightstick VelocityOne Rudder VelocityOne Stand

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

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    Sign-Up today to get hassle-free claim assistance with our Home Plan, with support for up to 20 products.

Contact Our Claim Experts

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