To receive periodic special offers, promotions, and their monthly newsletter or to make a warranty claim, please register your product. You will have to provide your personal information, details about the product, and possibly additional information, such as attaching images of your receipt and the product's serial or model number.
Your privacy will be respected and will not be sold to any third party when you claim Kamado Joe's warranty. All files should not exceed the fixed size that is 10 Mb and the format must be in jpg, png, gif, or pdf.
As you proceed with the warranty claim process, it's essential to keep in mind that you will require a copy of your receipt for product registration. Therefore, please make sure to retain your physical and/or digital receipt after making the purchase.
If you've misplaced the manual for your grill, or it wasn't included in the box, please visit their Instruction Manuals page and conduct a search using your model number. Alternatively, you can navigate to the specific product page on this site and select the "Support" option.
Their online store offers shipping previews as part of the checkout process, enabling you to view your shipping charges before finalizing your order. Visit their FAQs page to gather more information.
Customer support of Kamado Joe provides information on troubleshooting, replacement parts, warranties, product manuals, and more. You can also browse through the Joe series on the page.
Contact them for additional details. Their goal is to attend to your request within 48 business hours. However, during peak demand periods, it may take up to 5 business days to receive a response.
During the warranty process, Kamado Joe may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
5367 New Peachtree Road, Suite 150,
Chamblee, Georgia-30341,
USA.
If you have trouble contacting Kamado Joe, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
Kamado Joe guarantees that the essential ceramic components used in their grill and smoker are free from material and workmanship defects for the entire duration of ownership by the original purchaser. This warranty comes into effect from the original purchase date and applies exclusively to the original purchaser. In the event that you identify a material or workmanship defect under normal use and maintenance during the specified warranty period, Kamado Joe, at its discretion, will either replace or repair the defective component without any charge for the component itself. Additionally, Kamado Joe will cover all shipping expenses for warranty parts.
2-Year Limited Warranty on Miscellaneous Components and Standalone Accessories
3-Year Limited Warranty on Electronic Components, Heat Deflectors, and Pizza Stones
5-Year Limited Warranty on Metal Parts and Kettle Joe Grills
Limited Lifetime Warranty on Ceramic Parts
This warranty rejects damages resulting from misuse, use of the product for unintended purposes, improper use, assembly, maintenance, or installation, as well as damages caused by accidents, natural disasters, unauthorized attachments or alterations, and transport-related damage. Additionally, normal wear and tear, such as scratches, dents, dings, and chipping, or cosmetic changes that do not impact the grill's performance, are not covered by this warranty.
Contemporary kamado BBQs are designed from an array of materials, including high-temperature fired ceramics, refractories, traditional terracotta, and a blend of Portland cement and lava rock grit. Their exteriors exhibit a diverse range, from high-gloss ceramic glaze to textured paint, stucco-like relief, or ceramic tiles. The utilization of modern ceramic and heat-resistant materials, reminiscent of those employed in the heat shields of space shuttles, has significantly reduced the occurrence of housing cracks, a common issue with the original Japanese models. These kamado-style ceramic BBQs provide a versatile cooking experience. They excel not only in grilling and smoking but also in the art of pizza making, with the inclusion of a pizza stone. Additionally, they facilitate the baking of bread, cakes, and pies. Furthermore, they serve as an excellent appliance for preparing wok dishes, quiche, or Paella.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Kamado Joe logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Kamado Joe.