To receive periodic special offers, promotions, and their monthly newsletter or to make a Kamado Joe warranty claim, please register your product. You will have to provide your personal information, details about the product, and possibly additional information, such as attaching images of your receipt and the product's serial or model number.
Your privacy will be respected and will not be sold to any third party when you claim Kamado Joe's warranty. All files should not exceed the fixed size that is 10 Mb and the format must be in jpg, png, gif, or pdf.
As you proceed with the Kamado Joe warranty claim process, it's essential to keep in mind that you will require a copy of your receipt for product registration. Therefore, please make sure to retain your physical and/or digital receipt after making the purchase.
If you've misplaced the manual for your grill, or it wasn't included in the box, please visit their Instruction Manuals page and conduct a search using your model number. Alternatively, you can navigate to the specific product page on this site and select the "Support" option.
Their online store offers shipping previews as part of the checkout process, enabling you to view your shipping charges before finalizing your order. Visit their FAQs page to gather more information.
Customer support of Kamado Joe provides information on troubleshooting, replacement parts, warranties, product manuals, and more. You can also browse through the Joe series on the page.
Contact them for additional details. Their goal is to attend to your request within 48 business hours. However, during peak demand periods, it may take up to 5 business days to receive a response.
Kamado Joe offers a 2-year limited warranty on miscellaneous components and standalone accessories
For electronic components, heat deflectors, and pizza stones, Kamado Joe provides a 3-year limited warranty
Kamado Joe offers a 5-year limited warranty on metal parts and Kettle Joe grills
Kamado Joe offers a limited lifetime warranty on its ceramic parts
5367 New Peachtree Road, Suite 150,
Chamblee, Georgia-30341,
USA.
Kamado Joe guarantees that the essential ceramic components used in their grill and smoker are free from material and workmanship defects for the entire duration of ownership by the original purchaser. This warranty comes into effect from the original purchase date and applies exclusively to the original purchaser. In the event that you identify a material or workmanship defect under normal use and maintenance during the specified warranty period, Kamado Joe, at its discretion, will either replace or repair the defective component without any charge for the component itself. Additionally, Kamado Joe will cover all shipping expenses for warranty parts.
This warranty rejects damages resulting from misuse, use of the product for unintended purposes, improper use, assembly, maintenance, or installation, as well as damages caused by accidents, natural disasters, unauthorized attachments or alterations, and transport-related damage. Additionally, normal wear and tear, such as scratches, dents, dings, and chipping, or cosmetic changes that do not impact the grill's performance, are not covered by this warranty.
Our claim assistance covers all Kamado Joe products, including:
| Product name |
|---|
| Grills |
| Konnected Joe Digital Charcoal Grill and Smoker |
| Classic Joe Grill - Series III |
| Classic Joe Grill - Series II |
| Classic Joe Grill - Series I |
| Pellet Joe |
| Big Joe Grill - Series I |
| Joe Jr with Cast Iron Stand |
| Kettle Joe |
| Big Joe® Standalone Grill - Series III |
| Classic Joe® Grill - Series II Standalone |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Kamado Joe logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Kamado Joe.