3 Simple Steps for TurboAnt Warranty Claim

Step 1:

• Ensure you are the Original Owner; the warranty applies strictly to the initial purchaser from the official online shop and is non-transferable.

• Locate your Order Number and the Delivery Date; your coverage begins on the day the scooter was delivered to your address, not on the date of purchase.

• Keep your Original Invoice; this physical or digital document is mandatory to validate your purchase and access the manufacturer's warranty services

Step 2:

• Identify the specific issue using the digital display error codes; for battery-related problems, you will need the 12-digit battery batch number found on the battery casing.

• Document the defect by capturing clear photos and video evidence; TurboAnt requires visual proof of the issue for their technical team to assess whether it qualifies as a manufacturing fault.

• Review the 7-Day Shipping Damage Window; if the product arrived with damage from transit, the claim must be initiated within one week of receipt to be eligible for immediate resolution.

Step 3:

• Reach out to the team through Contact Us directly by submitting your evidence and order details to the official support portal for a formal assessment.

• Follow the guided maintenance instructions; TurboAnt often provides free repair kits or replacement parts for common mechanical or electronic issues that can be handled at home.

• If a factory-level repair is authorized, coordinate the logistics for shipping the entire unit to a designated repair center; note that shipping costs may apply for claims made more than 6 months after the delivery date.

TurboAnt Warranty Period:

• Typically 1-year limited warranty on scooters and bikes; varies by model.