3 Simple Steps for Tumi Bags Warranty Claim:

Step 1:

  • Creating an account provides support in the event of losing or having your products stolen via the TUMI TRACER® product recovery program. These products refer to your luggage and business cases.

  • Enrolling in the TUMI Tracer® program logs the purchase date, ensuring your details are stored in their system. In the event you require their repair services, they can verify whether your bag is still covered by the warranty.

Step 2:

  • You can anticipate a complete reimbursement of the total purchase amount and relevant taxes, if applicable, within 30 days from the reception of your return. The refund will be processed using the same payment method initially utilized for the purchase.

  • A complete credit refund at the purchase price is applicable to various categories, including full-priced merchandise, full-priced merchandise with special (limited time) promotional discounts, sale merchandise, and sale merchandise with special (limited time) promotional discounts.

Step 3:

  • To initiate a return request, contact TUMI Customer Service, where you will receive the necessary details and information for the return process.

  • Please note that products not purchased from the official website are not eligible for return or refund. Returns made without confirmation from TUMI Customer Service will not be accepted.

  • Chat With
    Live Agent

     with our agent or Raise a Ticket with Warranty Valet® to get hassle-free claim assistance!

Email Support

customercare.au@tumi.com

For further info, Kindly Get in touch with them via this email.

Phone Number

1800 577 407

Mon-Fri: 9am - 4pm(AEST)

Contact Address

5 Anzed Court,
Mulgrave, Victoria-3170,
Australia.

What is covered under the Tumi Bags Warranty?

The warranty is applicable to the initial owner. With few exceptions, if any damage occurs to your TUMI product within the first twelve months of ownership – encompassing damage resulting from normal wear and tear, airline handling, or other transit-related damage – TUMI will bear all repair costs, including shipping expenses to and from their repair facility. In cases where the product is deemed irreparable, TUMI will provide a replacement.

  • 2-year warranty on wallets or accessories

  • 5-year warranty on travel, business, or bag collections

What is NOT covered under the Tumi Bags Warranty?

The warranty does not cover damages arising from abuse, cosmetic damage (like scratched leather or stained fabrics), and incidental or consequential damages. These include harm or loss to the contents of a bag, loss of use, loss of time, or similar expenses.

About Tumi Bags

Established in 1975, TUMI Australia derives its name from a Peruvian symbol that held significance for its founder during his time in the Peace Corps in South America. In the 1980s, TUMI's groundbreaking launch of soft, highly functional, black-on-black ballistic nylon travel bags propelled the company to its current leading position. The inaugural TUMI store opened its doors in Santa Monica, California. TUMI introduced the patented Safecase™ computer brief during this period, featuring a shock-absorbing neoprene sling suspension system to safeguard this emerging technology.

Products of Tumi Bags

Travel Backpacks Commuter Backpacks Briefcases Laptop Bags Belts

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

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Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Tumi Bags logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Tumi Bags.