3 Simple Steps for Billabong Warranty Claim:

Step 1:

  • Billabong tends to provide a refund within 7-10 days of receipt to customers who return the products within 30 days of the purchase date in unused, unworn, undamaged condition, and including all original tags, labels, and retail packaging.

  • Informing the customer service team about receiving the wrong items will prompt them to provide you with instructions on how to initiate the return of the items. The status of your refund, whether it is rejected or approved, will be sent to you via email.

Step 2:

  • Without including shipping charges, the refund will be paid to you. You have the right to receive a replacement or refund in the case of a significant failure, along with compensation for any other reasonably foreseeable loss or damage. 

  • In the event of a substantial failure, you are entitled to either a replacement or refund, along with compensation for any other foreseeable loss or damage.

Step 3:

  • There are two options available to get in touch with the customer support team: chat and phone. Additionally, your name, subject, type of inquiry, description, and file attachments should be submitted in the form to contact them.

  • It is not mandatory to attach a file. Their products are accompanied by guarantees that cannot be excluded under the Australian Consumer Law.

  • Chat With
    Live Agent

     with our agent or Raise a Ticket with Warranty Valet® to get hassle-free claim assistance!

Email Support


For further info, Kindly Get in touch with them via this email.

Phone Number

1300 728 064

Mon-Thu: 9am - 5pm, Fri: 9am - 4pm(AEST)

Contact Address

5 Billabong Place,
Burleigh Waters, QLD-4220,

What is covered under the Billabong Warranty?

Billabong offers a warranty ensuring that all products are free from defects in workmanship or materials. Within the warranty period, any products found to have such defects will be either repaired or replaced in accordance with the terms outlined in the warranty policies.

  • 30-day return policy

What is NOT covered under the Billabong Warranty?

Damages to the products caused due to the abuse, misuse, or acts of God are not covered by the warranty scheme. Moreover, the warranty excludes normal wear and tear of the apparel.

About Billabong

Billabong International Limited, an Australian company centered on surfing, operates primarily as a clothing retailer. Additionally, it manufactures accessories like watches and backpacks, along with skateboard and snowboard products under various brand names. Established in 1973 by Gordon Merchant in the Gold Coast, Queensland, Australia, Billabong initially began with Merchant designing and crafting board shorts at home, later selling them to local surf shops. The company also supports teams of riders across various subcultures, serving as brand ambassadors and embodying the corresponding lifestyle.

Products of Billabong

Belts Socks Shirts Jackets Spring Suits Wallets Towels

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Billabong logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Billabong.